Job summary
Upper GI- Cancer CNS Patient Pathway Navigator
An opportunity to work in a fast paced hospital department that provides services covering upper GI CNS Gastrointestinal Cancer.
Main duties of the job
The successful applicant will be responsible for the navigation of patients on cancer pathways. This includes liaising with Trusts across South-East London for transfers of care. Overseeing clinic management and working closely with clinical nurses and consultants. The post holder will contribute to meeting cancer performance targets, ensuring their patients receive the best possible service before and after patient diagnosis with no unnecessary delays.
Patients safety and wellbeing are the most important factors in this role and a person who will go above and beyond to put patients first is crucial.
Applicants from a variety of backgrounds and experience are welcome.
About us
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:a. Put patients firstb. Take pride in what they doc. Respect othersd. Strive to be the beste. Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Cancer Pathway Navigator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Please see job description
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Cancer Pathway Navigator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Please see job description
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
Experience
Essential
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skils
Essential
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- Understanding of peer review process and governance processes
- Knowledge of medical terminology
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
Experience
Essential
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skils
Essential
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- Understanding of peer review process and governance processes
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
