Job summary
Administrator - @Home
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the @Home team as administrator.
The @Home team, who are currently an accelerator site for Urgent Community Response across South East London, is a Hospital at Home service covering both Lambeth and Southwark. The service provides intensive multidisciplinary acute clinical care at home that would otherwise be carried out in the hospital.
Main duties of the job
This role will involve duties such as managing referrals received via the Unified Point of Access, providing clinical support to our large multi-disciplinary team and other administrative tasks such as managing an inbox and taking patient or clinical queries over the phone.
This role will involve shifts between 08:00 and 20:00 and weekend working. One weekend to be worked in four weeks (once a month) on average.
The post is based across 2 sites, Elmcourt Clinic (Tulse Hill, SE27) & Walworth Road Clinic (Walworth, SE17).
About us
The service operates 7 days per week, from 08.00hrs to 23.00hrs. Patients using the service range from those requiring a single episode of care e.g. postoperative to IV therapy for rehydration, antibiotic therapy; through to patients living with complex and long term conditions, including the frail elderly, who may require periodic short term intervention to maintain the best possible quality of life at home. The service accepts referrals from GPs, London Ambulance Service (LAS), Guy's and St Thomas' Hospitals, King's College Hospital, St George's Hospital as well as other community services.
@Home encompasses two main streams of work:
- Same day or next day response to support early discharge from hospitals (Guy's & St Thomas', King's College), integrated with secondary care.
- Hospital admission avoidance, with 2 hour or same day response, working in conjunction with London Ambulance Service (LAS), GPs, Community Matrons, District Nurses, Social Care and the other community therapy teams.
Job description
Job responsibilities
The successful candidates will need to possess:
- Excellent organisational and prioritisation skills with the ability to maintain attention to detail and multi task in a busy environment.
- As they will work closely within a multi-disciplinary team to provide high standard administrative support, they will therefore also need to possess strong interpersonal and communication skills, both written and verbal.
- They will be able to work well autonomously but also as part of a team.
- They will have good knowledge of IT systems and be competent in Microsoft Office packages. Ideally, they will be familiar with electronic patient record systems such as Carenotes and PiMS.
Job description
Job responsibilities
The successful candidates will need to possess:
- Excellent organisational and prioritisation skills with the ability to maintain attention to detail and multi task in a busy environment.
- As they will work closely within a multi-disciplinary team to provide high standard administrative support, they will therefore also need to possess strong interpersonal and communication skills, both written and verbal.
- They will be able to work well autonomously but also as part of a team.
- They will have good knowledge of IT systems and be competent in Microsoft Office packages. Ideally, they will be familiar with electronic patient record systems such as Carenotes and PiMS.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g.experience in administrative roles
Experience
Essential
- Proven experience which demonstrates an understanding of the key functions to providing an administrative support service
- Experience working in a customer service setting
Desirable
- Experience working in healthcare / in a patient setting
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to develop and maintain good working relationships with all levels of staff
- Excellent organisational skills and attention to detail
Desirable
- Knowledge of clinical systems
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g.experience in administrative roles
Experience
Essential
- Proven experience which demonstrates an understanding of the key functions to providing an administrative support service
- Experience working in a customer service setting
Desirable
- Experience working in healthcare / in a patient setting
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to develop and maintain good working relationships with all levels of staff
- Excellent organisational skills and attention to detail
Desirable
- Knowledge of clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
