Job summary
This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure. You will have the opportunity to work with clinicians to deliver high quality care to patients within the general diagnostic services.
The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Main duties of the job
The Radiology Department currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Plain Film X-Ray and Fluoroscopy . In addition to this, Radiology manages locations including Evelina Children Hospital Paediatric Imaging, Women Ultrasound Services and several areas within the Cancer Centre Outpatients Department.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
This is a challenging Full Time role, 37.5 hours per week (7.45am-4.00pm / 9.00am-5.15.pm/ 10am - 6.15.pm), which requires excellent organizational skills with a proactive, collaborative and flexible approach, and the ability to liaise with members of staff at all levels. Candidates must be flexible to the needs of the service, attend meetings when required and have excellent communication skills.
The successful candidate will be responsible for the management of busy Radiology services across multiple areas/locations and line management of Admin and Clerical staff within the Diagnostic Radiology.
The successful candidate would be expected to work closely alongside the management team across both St Thomas' and Guy's hospital sites on rotational basis.
About us
Join us
Are you looking to join one of the UK's most respected and successful NHS foundation trusts, a leading center for Medical Research, Innovation and Education and Training? Would you like to join a Trust where staff are often at the forefront of new ideas that improve care for our patients?
At Guy's and St Thomas' you'll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that peopleenjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.
Job description
Job responsibilities
Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
Communication
- Develop working relationships with a wide range of clinical and managerial staff.
- Data collection and analysis:
- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.
- Policy development
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.
Staff Management
- Provide day-to-day supervision and oversight of duties for the departments administrators.
- Ensure the administrators complete preparation for each MultiDisciplinary Team.
- Providing support for day to day queries from administrators.
- Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
- Identify training and development needs of staff, taking these forward where appropriate.
Please see JD attached.
Job description
Job responsibilities
Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
Communication
- Develop working relationships with a wide range of clinical and managerial staff.
- Data collection and analysis:
- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.
- Policy development
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.
Staff Management
- Provide day-to-day supervision and oversight of duties for the departments administrators.
- Ensure the administrators complete preparation for each MultiDisciplinary Team.
- Providing support for day to day queries from administrators.
- Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
- Identify training and development needs of staff, taking these forward where appropriate.
Please see JD attached.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Desirable
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fastpaced high volume customer care environment
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of administrative role in the NHS
- Experience of supervising staff
Skills, Knowledge and Ability
Essential
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Desirable
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fastpaced high volume customer care environment
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of administrative role in the NHS
- Experience of supervising staff
Skills, Knowledge and Ability
Essential
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
