Job summary
A nine-month secondment opportunity has arisen for a Performance Analyst to join our Performance and Improvement Team at an exciting time as we continue to develop our performance reports and solutions. The post holder will join a dynamic and skilled team which provides fundamental support for CAFM and solution management, improvement projects and performance reporting.
The post-holder will play a key role in the development of performance reports and analysis to measure core KPI's and will be responsible for maintaining dashboard reports as well as the collation of performance papers for all Essentia's Services. A key part of this role will be to support the delivery of various Performance Reports which monitors key metrics within the 5 CQC domains.
We are seeking individuals with a proven track record in interpreting complex data to support new innovations, opportunities to develop the business and achieve strategic goals.
o Experience in implementing effective processes and procedures to ensure accuracy and quality of performance data is essential.
o Good communication skills are essential as the post-holder will work closely with internal and external stakeholders to support them in interpreting and understanding performance reports.
Main duties of the job
Before applying for this unique nine-month secondment opportunity, please ensure you have line management approval to undertake a secondment. This ensures a smooth transition and release for the duration of the secondment.Please note that this opportunity is open to both NHS and non-NHS applicants.
The Performance Analyst will be responsible for providing business and management support to the Performance and Improvement Department, as well as providing detailed data analysis and business information support to Site Directors, Assistant Directors and Senior Managers across the wider organisation. This includes GSTT, RBH and Kings Hospital.
The post-holder will be required to maintain strong working relationships with multiple stakeholders across Essentia, to ensure the delivery and accuracy of the Performance Reports. The Performance Analyst will demonstrate total commitment, versatility and flexibility whilst undertaking all tasks and delegated work as instructed by the Senior Management team within the Performance and Improvement team.
The ideal candidate will have advance proficiency in Microsoft Excel, PowerQuery, PowerPivot, MS SQL Server and other business intelligence tools such as; Power BI, Tableau or Qlikview. You will be invited to take an Excel test at the interview stage of the recruitment process. The aim of the test is to assess the skillsets of the candidates.
About us
Essentia is part of Guy's and St Thomas' and is responsible for non-clinical healthcare services. Essentia designs, builds and maintains healthcare infrastructure, which is vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning, to waste management, housekeeping, transport and security. Essentia employs around 1,800 people. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience.
What We Offer
We offer a vital and challenging role in an exciting, fast moving, flexible working environment. We have a strong commitment to your personal and professional development and you will have access to the Education Programme through the Essentia Academy.
In addition to this we offer excellent benefits including:
- The NHS Pension scheme
- Long Term Service Awards
- Ride to work scheme
- Free stop smoking service
- Interest free season ticket loan
- Employee Assistant Programme
- Subsidised on-site nurseries and childcare vouchers
- A comprehensive staff Health and Wellbeing Programme
Our Trust values arePut patients first, Take pride in what we do,Respect others, Strive to be the best,Act withIntegrity.
If you would like to join the team, please apply online.
Job description
Job responsibilities
- Assist in the reporting of service delivery in accordance with the General and Service Parameters as defined in the contract (Clients) and internal KPI's.
- To produce regular reports for the Performance Team to present to the wider team/ Trust Operations Board to demonstrate that services being provided meet KPI's.
- To develop reports and analysis that highlight variations in past performance and predict future performance, trends and anomalies.
- To support the Performance Manager and Performance and Reporting Manager in the delivery of performance action plans.
- The running and scheduling of reports from systems in place; including but not limited to Planet FM, Carps, Cleric, Avaya, Qlikview, Wired and CIVICA.
- Ensure the teams working practices adhere to the relevant quality assurances indicators in line with current accreditation requirements.
- Manage the performance monitoring schedule and submission compliance; ensuring escalation and/or resolution of any non-compliance issues.
- Effectively manage and communicate sensitive information and resolve complex data issues.
- Provide advice, guidance and support regarding the collection, use and interpretation of information.
Job description
Job responsibilities
- Assist in the reporting of service delivery in accordance with the General and Service Parameters as defined in the contract (Clients) and internal KPI's.
- To produce regular reports for the Performance Team to present to the wider team/ Trust Operations Board to demonstrate that services being provided meet KPI's.
- To develop reports and analysis that highlight variations in past performance and predict future performance, trends and anomalies.
- To support the Performance Manager and Performance and Reporting Manager in the delivery of performance action plans.
- The running and scheduling of reports from systems in place; including but not limited to Planet FM, Carps, Cleric, Avaya, Qlikview, Wired and CIVICA.
- Ensure the teams working practices adhere to the relevant quality assurances indicators in line with current accreditation requirements.
- Manage the performance monitoring schedule and submission compliance; ensuring escalation and/or resolution of any non-compliance issues.
- Effectively manage and communicate sensitive information and resolve complex data issues.
- Provide advice, guidance and support regarding the collection, use and interpretation of information.
Person Specification
Qualifications
Essential
- Educated to Degree Level in a Health Information or mathematical/ statistical subject or equivalent experience of information handling/ analysis
Desirable
- Prince 2 Foundation in Project Management
- ILM Leadership and Management Qualification
- Business Analysis Foundation
Experience
Essential
- Experience of managing a busy office as a senior administrator with a significant level of responsibility
- Substantial experience of operating a computerised database system.
- Experience of customer facing services
- Substantial experience of generating manipulating and interrogating data; running reports on key deliverables
Desirable
- Knowledge of FM ideally with experience in an NHS environment
- Experience of SQL reporting executing SQL queries
- CAFM Experience
Skills
Essential
- Excellent planning and organisational skills with the ability to respond effectively to multiple priorities
- Excellent Microsoft Excel skills with ability to gather, manipulate and report on complex, technical and sensitive data in a logical and structured way
- Excellent numerical and critical reasoning skills
Desirable
- Experience of using Business Intelligence tools such as MS Power BI, Tableau or Qlikview
- Experience of working with Clinicians in a multi-disciplinary/multi- agency/partnership environment
Person Specification
Qualifications
Essential
- Educated to Degree Level in a Health Information or mathematical/ statistical subject or equivalent experience of information handling/ analysis
Desirable
- Prince 2 Foundation in Project Management
- ILM Leadership and Management Qualification
- Business Analysis Foundation
Experience
Essential
- Experience of managing a busy office as a senior administrator with a significant level of responsibility
- Substantial experience of operating a computerised database system.
- Experience of customer facing services
- Substantial experience of generating manipulating and interrogating data; running reports on key deliverables
Desirable
- Knowledge of FM ideally with experience in an NHS environment
- Experience of SQL reporting executing SQL queries
- CAFM Experience
Skills
Essential
- Excellent planning and organisational skills with the ability to respond effectively to multiple priorities
- Excellent Microsoft Excel skills with ability to gather, manipulate and report on complex, technical and sensitive data in a logical and structured way
- Excellent numerical and critical reasoning skills
Desirable
- Experience of using Business Intelligence tools such as MS Power BI, Tableau or Qlikview
- Experience of working with Clinicians in a multi-disciplinary/multi- agency/partnership environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
