Senior Delivery Manager - Improvement Community of Practice

Job description

Job responsibilities

Technical subject matter expertise

1. Provide subject matter expertise (SME) in one or more of the following areas;

Improvement science and business performance systems, particularly applied in Healthcare including Lean and Six Sigma

Project and programme management (including using agile methodology)

Digital optimisation and transformation

Evaluation and Measurement

Design Thinking and Experience-based co design

Patient and Public Engagement

The development and implementation of Target Operating Models

Commercial and contracting

2. Lead on the production of collateral, policies and tools in relation to the areas of subject matter expertise which are useable by other members of the Delivery Team and the wider organisation.

3. Lead on the development and maintaining of SME community of practice in relation to the areas mentioned above, being the custodian of relevant best practice methodologies and supporting others to use them.

4. Develop internal and external networks to support the consistency and quality of work aligned to the SME area(s) and maximise our impact and reputation.

5. Lead on capability development, training and growing a community of subject matter experts in relation to improvement and improvement

6. Take the lead in training and being the custodian of relevant best practice methodologies, and support others to use them

Clinical Group Account Management

1. Lead on identifying, developing and maintaining stakeholder relationships on behalf of the CITI Delivery function for a specific Clinical Group.
2. Act as a CITI business partner to the Clinical Group Senior Management team and maintain an excellent understanding of the governance and data structures that support the management of operations, improvement and transformation.
3. Maintaining a deep expertise in the delivery of our clinical services in the nominated Clinical Group, and the common challenges the Group faces
4. Identify and track improvement and transformation activity across the Clinical Group, supporting the management of interdependencies where required.
5. Track the evolving need (including around capability building) for improvement, transformation and programme management support and other areas of expertise within the nominated Clinical Group.
6. Inform the identification, prioritisation and development of improvement and transformation programmes.
7. Coordinate capability building support in relation to CITI Delivery skills e.g. Programme management, improvement science, patient centred design/design thinking etc.
8. Work with other CITI Delivery Team members to identify potential synergies across Clinical Groups, and organise programme teams to develop specific areas of implementation expertise so they can use to support each other.

Programme planning responsibilities

1. Lead the development and utilisation of a strategy, aims and objectives for CITI delivery programmes,including research and development to identify, develop and promote best practice.
2. Lead a range of complex projects and programmes related to Trust services, and utilise the transformation and / or improvement science methodology(-ies) as the basis for the management of programmes through their entire lifecycle.
3. Carry out analysis to develop business cases for new areas of work and document and present to relevant authorities using prescribed formats.
4. Lead other members of the programme team in carrying out rigorous project planning, identifying all activities, setting milestones and identifying activity owners.
5. Monitor and track project progress against the programme plan, making adjustments if targets are not met, and providing recommendations for adjusting plans, strategies or programmes to the relevant governance forum.
6. Use project management experience and expertise to continuously improve the approach to project management and delivery.
7. Use knowledge of change lifecycle to plan for and ensure sustainable change on all CITI programmes (including an element of capability building in the Clinical Groups).

Manage programme risks and issues, maintaining logs and communicating escalations clearly

1. Establish the appropriate governance structure for the programme, and mobilise relevant senior stakeholders to sponsor, lead the governance and drive the programme.
2. Manage programme risks and issues, clearly documenting and communicating escalations to senior programme management as required.
3. Work with Programme Leads, Programme Managers & Clinical Group Executives to resolve and mitigate challenges.
4. Escalate risks as appropriate to other governing bodies and relevant stakeholders across the organisation and externally.

Manage delivery of, dependencies and benefits across the programme

1. Ability to understand and manage highly complex and large-scale transformation and improvement programmes.

1. Identify and capture the detail of all interdependencies between projects and across the Programme in the overall plan; ensuring these are managed and progress accurately reported and flagging any risks associated with dependencies.

1. Develop the measurement framework to baseline performance against agreed balanced metrics, track impact of the programmes and monitor the realisation of benefits; conducting primary and secondary research, audits and evaluations where required.

1. Develop and implement data collection plans where there are gaps and provide basic level of analysis of large and complex data sets.

1. Be responsible for ensuring data quality required by the programme

Programme facilitation, communication and relationship management

1. Lead the design, planning and facilitation of workshops, meetings and events with stakeholders for the programmes in ones portfolio; ensuring breadth in participation, achieving forum objectives and producing quality outputs.

1. Confidently and coherently present to Clinical Groups and other relevant forums, including when communicating regular programme updates (incl. risks) to all stakeholders which would involve imparting sensitive and complex information.

1. Build effective working relationships with divisions and other stakeholders using well developed communication skills to negotiate, influence and reach consensus across senior leaders and programme stakeholders.

1. Use negotiation and persuasion skills to gain support for the programme across the breadth of stakeholders, including patients, providers and commissioners.

1. Persuade project boards, governing stakeholders and staff of the importance of the programme, negotiate with Clinical Groups to secure support and resources, motivating them to be involved and provide input where needed. Communicate unwelcome news eg where transformation or improvement programmes are not delivering results, and secure change in the face of resistance.

1. Engage with relevant staff in divisions to identify issues with programme delivery and identify improvements that promote standardisation at an organisational level.

1. Ensure transparent patient involvement and continual improvement of patient/carer (customer) experience, working with the Patient and Public Engagement Team where relevant, using the PPIE hub and tools and having a good understanding of the Duty to Involve patients in our programmes.

1. Develop and maintain understanding of organisational goals, culture and constraints relevant to Trust transformation and improvement programmes.

1. Work with the CITI Delivery leadership team to build transformation and improvement capability, capacity and infrastructure for the whole organisation.

Transformation and improvement practice and capability development

1. Play a leading role in building a CITI community of practice and developing policy for transformation and improvement.

1. Develop understanding of the concepts, methodologies, skills and techniques involved the delivery of other CITI functions (incl. innovation) and transfer these onto others as required.

1. Utilise improvement and transformation networks across the Trust and externally to help support consistency and maximise our impact.

1. Maintain close links with the communities of practice within the sector and nationally, so that GSTT can learn from/benefit from initiatives going on elsewhere and access available sources of funding.

1. Regularly scan the horizon and ensure infrastructure is in place to test and review new concepts, models, methods, best practices, products and equipment.

Resource management and team responsibilities

1. To provide line management to other members of the CITI Delivery team. Provide support to the development of capability for more junior members of the team.

1. Work with the CITI Delivery leadership team to ensure projects and programmes are appropriately resourced throughout their lifecycle.

1. Manage the recruitment process of Delivery team members, working alongside HR as appropriate, ensuring all relevant HR procedures are followed.

1. Plan and allocate staff and other resources for assigned programmes, monitoring work allocation and re-allocating as necessary to ensure effective resource utilisation and successful delivery to time, cost and quality.
2. Manage blended transformation and improvement programme teams, including resource from CITI, clinical operational colleagues, external SMEs and other project resources are required.

1. Ensure that workstream leads have clear responsibilities and timescales and are able to track and report delivery.
2. Lead transformation and improvement as well as programme and project management training; supporting, mentoring and modelling best practice to both CITI staff and external stakeholders and partners.

1. Lead on capability development, training and growing a community of subject matter experts in relation to areas such as improvement science, Design Thinking, digital transformation, target operating model etc

Full details in the Job Description document.

Person Specification

Education / Qualifications

Essential

• Educated to masters level and/or demonstrable experience at this level
• Highly specialist and expert programme management knowledge acquired through a programme-management qualification (such as MSP, PRINCE2, APM) or relevant experience
• Evidence of recent Continuing Professional Development

Experience

Essential

• Significant and demonstrable experience of managing transformation and improvement programmes in a complex organisation, including using capability building as part of 'hands on' delivery, and in the development and monitoring of output and outcome measures.
• Technical subject matter expertise skills acquired through demonstrable experience in one or more of the following; Improvement science and business performance systems, particularly applied in Healthcare including Lean and Six Sigma Project and programme management (including using agile methodology) Digital optimisation and transformation Evaluation and Measurement Design Thinking and Experience - based co design Patient and Public Engagement The development and implementation of Target Operating Models Commercial and contracting
• Experience of capability development, training and growing a community of subject matter experts in relation to improvement and improvement
• Experience of taking the lead in training and being the custodian of relevant best practice methodologies, and support others to use them
• Substantial Experience of managing and delivering across a range of acute hospital activity
• Comprehensive ability to present complex information in a high impact, understandable and concise manner, drawing on different writing styles including reports and presenting plans, procedures and strategies
• Responsible for developing and implementing improvement science and programme management policy and methodology across the Trust; contribute to developing and growing communities of practice in these areas and ensuring compliance with these approaches and policies.
• Significant experience of developing network relationships and working collaboratively effectively
• Substantial experience of staff leadership and management across programme and / or operational management
• Significant experience of service improvement delivery
• Experience of designing engagement approaches with patients / end users of a service

Skills / Knowledge / Abilities

Essential

• Demonstrable experience to motivate and engage with individuals and teams and to challenge current ways of working and produce innovative solutions and ideas
• Experience of managing large, multi -stranded budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
• Work exceptionally well in highly sensitive and high pressure environments
• Ability to work flexibly in a fast changing environment, prioritise workloads and resource them in response to changing demands and requirements.
• Ability to assimilate information quickly and make reasoned judgements whilst under pressure and working to strict deadlines
• Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
• Use of IT packages - advanced use of PowerPoint, outlook, excel and word
• Excellent strategic communication skills (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
• Excellent interpersonal skills with an ability to manage conflict
• Strong ability to communicate clearly at all levels with both internal and external stakeholders
• Excellent report writing skills, with the ability to provide clear and concise management information
• Well organised, methodical and analytical
• Ability to plan and organise a varied workload effectively to meet deadlines in the short and long term and react to changing demands and work priorities
• Full understanding of confidentiality and data protection issues
• Creative, lateral thinker with an ability to generate solutions
• A flexible approach to the job with the ability to listen to ideas and respond in order to develop the approach to transformation
• High level understanding of Equality and Diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Education Centre

75-79 York Road

London

SE1 7NJ

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)