Job summary
An exciting opportunity has arisen within Private Maternity Unit for a full time Private Patient's Pathway Coordinator to join our busy administrative team.
The Private Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up. By working closely with a wide range of clinical and managerial staff and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and our high departmental standards are being met.
Main duties of the job
The Private Patient Pathway Coordinator will provide outstanding customer service to patients and consultants, helping to ensure a smooth and seamless patient journey. They will work closely with the private patient and clinical teams
We are seeking interest from dedicated, enthusiastic candidates who are highly motivated with good interpersonal and communication skills. You should have the ability to build relationships across a large, specialist and friendly multi-disciplinary team. This is an established post with exciting and challenging opportunities.
About us
Westminster Maternity Suite offers a full range of private maternity services in the heart of one of London's busiest hospitals.
We work closely alongside the NHS, offering us a unique position of offering high quality private care with the safety benefit of being situated so closely to such a large NHS maternity service.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
- The successful applicant will be responsible for managing self-funded and Insured Private patient pathways and responding to patient queries via phone and email.
- The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics.
- The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues.
- The successful candidate will be able to work both independently as well as part of a larger team. They will be required to be professional and personable at all times, and be able to multi-task and work well under pressure.
- Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
- The post holder will be required to support and guide private patients along all administrative aspects of their pathway through the hospital.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
- The successful applicant will be responsible for managing self-funded and Insured Private patient pathways and responding to patient queries via phone and email.
- The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics.
- The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues.
- The successful candidate will be able to work both independently as well as part of a larger team. They will be required to be professional and personable at all times, and be able to multi-task and work well under pressure.
- Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
- The post holder will be required to support and guide private patients along all administrative aspects of their pathway through the hospital.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently Proven administrative experience
- Proven Administrative Experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
- Ability to plan, organise and prioritise own workload and that of junior staff
- Organisational and time management skills to meet deadlines
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Physical Requirements
Essential
- Use of VDU
- Must be able to work from a desk environment for extended periods
Additional Information
Essential
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently Proven administrative experience
- Proven Administrative Experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Ability to follow complex protocols and feedback to senior staff as appropriate
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
- Ability to plan, organise and prioritise own workload and that of junior staff
- Organisational and time management skills to meet deadlines
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Physical Requirements
Essential
- Use of VDU
- Must be able to work from a desk environment for extended periods
Additional Information
Essential
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
