Patient Pathway Co-ordinator

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen within the Dermatology Skin Cancer Services for a full time Patient Pathway Coordinator to join our busy administrative team. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient's experiences within the Trust.

The successful applicant will be responsible for coordinating the pathways of patients, booking outpatient appointments , assisting with the administrative processes as well as sitting in clinics and multi-disciplinary meetings.

The post holder must be IT literate and have the ability to navigate trust IT systems.

The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Registrars, Nurses and administrative colleagues.

Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity to join a great team and environment where you are enabled to develop.

Main duties of the job

The post holder will provide a range of administrative support to the multi-disciplinary clinical team. The key responsibilities include, but are not limited to the following tasks:

Being the first point of contact for patients via the telephone and emails
Managing Doctors leave
To sit in and co-ordinate skin cancer clinics to ensure the clinics run smoothly
Ensuring cancer targets are being met
Actioning referrals
Processing and responding to incoming NHS.net emails.
Restructuring clinics on request
Making sure that clinics are cashed up correctly

About us

Guy's and St Thomas' is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women's and orthopaedic services, and we are home to the Evelina Children's Hospital. Since February 2021, Royal Brompton and Harefield hospitals have become a new clinical group within Guy's and St. Thomas'. Seewww.guysandstthomas.nhs.uk.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.

Date posted

31 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9823 *Redeployment

Job locations

Guy's Hospital

Great Maze Pond

London

SE1 9RT

Job description

Job responsibilities

Please refer to the detailed job description attached. The Main duties of this role will be managing patient pathways and follow up waiting lists

The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.

Job description

Job responsibilities

Please refer to the detailed job description attached. The Main duties of this role will be managing patient pathways and follow up waiting lists

The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.

Person Specification

Education/Qualification

Essential

Good general education with English and Maths to GCSE standard or equivalent
Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable

Customer services qualification/training
IT package qualification/training, e.g. European Computer Driving Licence (ECDL)

Previous experience

Essential

Ability to deal with a range of issues independently and efficiently
Significant proven experience of delivering to high standards in a fast paced high volume customer care environment
Proven administrative experience

Desirable

Experience of an administrative role within the NHS
Experience of supervising staff

Skills

Essential

Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi disciplinary staff
Ability to work both autonomously and in a team
Possess a can-do attitude with a flexible approach to work and the ability to cope with changing demands
Excellent interpersonal and communication skills face to face, in writing and on the telephone

Desirable

Knowledge of medical terminology

Person Specification

Education/Qualification

Essential

Good general education with English and Maths to GCSE standard or equivalent
Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable

Customer services qualification/training
IT package qualification/training, e.g. European Computer Driving Licence (ECDL)

Previous experience

Essential

Ability to deal with a range of issues independently and efficiently
Significant proven experience of delivering to high standards in a fast paced high volume customer care environment
Proven administrative experience

Desirable

Experience of an administrative role within the NHS
Experience of supervising staff

Skills

Essential

Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi disciplinary staff
Ability to work both autonomously and in a team
Possess a can-do attitude with a flexible approach to work and the ability to cope with changing demands
Excellent interpersonal and communication skills face to face, in writing and on the telephone

Desirable

Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.