Go back
Guy's and St Thomas' NHS Foundation Trust

CMR Booking Coordinator/Administrator- (Royal Brompton)

Information:

This job is now closed

Job summary

We are looking for an enthusiastic CMR Booking Coordinator/Administrator to work with our multidisciplinary team in the Cardiovascular Magnetic Resonance (CMR) unit/Diagnostic Centre at the Royal Brompton Hospital.

Main duties of the job

The postholder will be responsible for the management of the CMR and Diagnostic Centre receptions. To schedule CMR appointments for both NHS and private patients, in accordance with the waiting time guidelines, and the provision of administrative support to the CMR unit/Diagnostic Centre. As the first point of contact with the public they will represent the department in a professional manner and work efficiently in a busy and demanding environment.

About us

You will be required to work within a multi-disciplinary team in our brand-new Diagnostic Centre and have a flexible approach to the position with responsibility for managing your own workload in collaboration with the clinical and research teams. Training will be provided where necessary.

Details

Date posted

31 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9812

Job locations

Royal Brompton Hospital

Sydney Street

London

SW3 6NP


Job description

Job responsibilities

Key activities will include managing receptions, registering new patients, processing incoming referrals, sending out reports and scheduling patients CMR appointments, use of the Trusts information management systems and providing a high standard of customer care to patients and visitors to the CMR unit.

Job description

Job responsibilities

Key activities will include managing receptions, registering new patients, processing incoming referrals, sending out reports and scheduling patients CMR appointments, use of the Trusts information management systems and providing a high standard of customer care to patients and visitors to the CMR unit.

Person Specification

Experience

Essential

  • Previous experience as a receptionist, administrator, or alternative customer service role.
  • Experience with electronic booking systems.

Desirable

  • Previous NHS reception/ administrative experience.
  • Experience of using a Hospital Information System.

Qualifications

Essential

  • Good level of language/literacy demonstrated through effective written and verbal skills - GCSE or equivalent.
  • ECDL (European Computer Driving Licence) or significant experience with Microsoft Office computer packages.

Desirable

  • Experience with database software.
  • Level 2 (or higher) qualification in Customer Service.

Skills & Abilities

Essential

  • Excellent attention to detail with ability to efficiently and accurately complete routine and repetitive tasks.
  • Ability to balance competing priorities within a fluctuating and demanding workload.
  • Ability to communicate effectively both verbally and in writing.

Personal Quaities

Essential

  • Uphold confidentiality
  • Positive attitude towards new challenges.
  • Calm under pressure.
Person Specification

Experience

Essential

  • Previous experience as a receptionist, administrator, or alternative customer service role.
  • Experience with electronic booking systems.

Desirable

  • Previous NHS reception/ administrative experience.
  • Experience of using a Hospital Information System.

Qualifications

Essential

  • Good level of language/literacy demonstrated through effective written and verbal skills - GCSE or equivalent.
  • ECDL (European Computer Driving Licence) or significant experience with Microsoft Office computer packages.

Desirable

  • Experience with database software.
  • Level 2 (or higher) qualification in Customer Service.

Skills & Abilities

Essential

  • Excellent attention to detail with ability to efficiently and accurately complete routine and repetitive tasks.
  • Ability to balance competing priorities within a fluctuating and demanding workload.
  • Ability to communicate effectively both verbally and in writing.

Personal Quaities

Essential

  • Uphold confidentiality
  • Positive attitude towards new challenges.
  • Calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Royal Brompton Hospital

Sydney Street

London

SW3 6NP


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Royal Brompton Hospital

Sydney Street

London

SW3 6NP


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Diagnostic Centre Service Manager

Lena Bruno-Mulloon

l.bruno-mulloon@rbht.nhs.uk

02073518802

Details

Date posted

31 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9812

Job locations

Royal Brompton Hospital

Sydney Street

London

SW3 6NP


Supporting documents

Privacy notice

Guy's and St Thomas' NHS Foundation Trust's privacy notice (opens in a new tab)