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Guy's and St Thomas' NHS Foundation Trust

Patient Access Coordinator - Bexley Cardiology

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within Bexley Cardiology. We are looking to recruit a permanent Administrator , 5 days a week Monday-Friday 9-5, to join our growing service and help to continue improving upon the processes already in place as well as implement new ideas.

Main duties of the job

The team provides a high level of administrative support to the clinicians and the department. You will work closely with your clinical team and the management to enhance the overall experience for our patients through the smooth delivery of the administrative service provided here.

About us

The ideal candidate must be highly organised with exemplary prioritisation skills, be able to work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication with a patient centred approach is essential for this role as they will often be the first point of contact for doctors, nurses, managers and patients. You must have a knowledge and understanding of patient confidentiality and be flexible in your approach to working.

Details

Date posted

11 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9775

Job locations

St Thomas Hospital

London

SE1 7EH


Job description

Job responsibilities

This role will also provide high quality liaison with counterparts in other organisations. Tasks will include some secretarial duties, customer service, maintaining databases, processing referrals, adding patients onto the waiting list and booking appointments.

Job description

Job responsibilities

This role will also provide high quality liaison with counterparts in other organisations. Tasks will include some secretarial duties, customer service, maintaining databases, processing referrals, adding patients onto the waiting list and booking appointments.

Person Specification

Qualifications

Essential

  • Good general education with English and Maths to GCSE Standard or equivalent

Desirable

  • Customer Service qualification/training

Previous Experience

Essential

  • Workin with confidential documents and information
  • Experience of working both automously and in a team
  • Experience of working in a customer focused environment demonstating the ability to deal with difficult customers and challenging situations

Desirable

  • Experience of an admin role within NHS

Knowledge

Essential

  • Excellent communication skills, with the ability to relate to a diverse group of professional staff and Public
  • Understanding of confidentiality and its application and maintenance in and out of the workplace
  • Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.

Desirable

  • Knowledge of the key waiting times targets including 18 weeks
  • Knowledge of clinical systems
Person Specification

Qualifications

Essential

  • Good general education with English and Maths to GCSE Standard or equivalent

Desirable

  • Customer Service qualification/training

Previous Experience

Essential

  • Workin with confidential documents and information
  • Experience of working both automously and in a team
  • Experience of working in a customer focused environment demonstating the ability to deal with difficult customers and challenging situations

Desirable

  • Experience of an admin role within NHS

Knowledge

Essential

  • Excellent communication skills, with the ability to relate to a diverse group of professional staff and Public
  • Understanding of confidentiality and its application and maintenance in and out of the workplace
  • Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.

Desirable

  • Knowledge of the key waiting times targets including 18 weeks
  • Knowledge of clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas Hospital

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas Hospital

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Zeynep Zorlu

zeynep.zorlu@gstt.nhs.uk

Details

Date posted

11 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9775

Job locations

St Thomas Hospital

London

SE1 7EH


Supporting documents

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