Deputy Head of Information Delivery

Job description

Job responsibilities

Key Relationships

The role requires a high degree of co-operation between the Information delivery and the broader Health Informatics team. The role requires a significant amount of engagement with clinical, operational and executive leads within the trust, and liaison with external partners from sector, regional teams and other NHS trusts.

The role holder will be required to provide technical representation for the department in external meetings with operational services and external partners to provide consultancy and analysis, gather requirements, or negotiate and agree actions, specifications, and timescales.

The role requires the ability to present complex and specialist subject matter to technical and non-technical audiences confidently and clearly up to and including senior manager and executive levels as required. The ability to represent the wider organisation, the Informatics team, and the Head of Information Delivery in internal and external fora is required.

Duties and Responsibilities

The post holder will be responsible for managing 3 information teams covering all operational and statutory reporting for both the community and hospital services undertaken by the trust. This includes leading on trust level reporting for performance and activity with our recently merged Royal Brompton and Harefield clinical group.

The post holder will support operational management, Performance and Planning and Elective Assurance teams with high quality routine and ad hoc reports, information management and analytical expertise.

Operational

The post requires the holder to plan and organise broad range of complex activities and projects which impact across clinical and non-clinical areas, information products, technical infrastructure, or information flows.

The post holder will be required to assess and interpret organisational and external policy and the impact this may have on products, systems and processes to provide expert advice on the response to changing processes and priorities. The post holder will be required to determine both the appropriate technical and operational strategy to meet changing requirements.

This will involve the definition and implementation of information management and operational policies within the service and for the wider organisation.

Reporting Management

Lead for the trust on national returns and submissions relating to operational performance activity, including but not limited to RTT, theatres, diagnostics and Community Services, in line with current National definitions, standards and ISNs, Ensure teams have appropriate process and controls in place to manage the data quality and timeliness of returns.

Review all new and amended national & local requirements, working with the Head of Information Delivery ensure that the trust has appropriate data collection and reporting process in place, highlighting as appropriate to the trusts management team risks to delivery and supporting the identification and management of data quality issues.

Represent the trust at both regional and national levels as operational reporting lead, and contribute to shaping new information and reporting requirements.

Manage & develop the trusts internal operational reporting framework for acute & community. Working with operational, clinical & information colleges to design & maintain and internal reporting framework supporting the full range of services managed by the trust.

Provide expert advice to the Trust on all definitional and policy issues relating to Acute & Community information and pathway management.

Staff Management

Managing 3 direct reports and an overall team of 14, the post holder will be responsible for the management, technical support and training of the team.

The post holder will be expected to provide technical guidance and training to others within Health Informatics and across the organisation in areas of special expertise to facilitate knowledge sharing and development.

Financial and physical resources

The role holder is responsible, with the Head of Information Delivery, for the monitoring and management of the service budget of approximately £1 million.

Where necessary the post holder will be responsible for the negotiation and management of project finances, ensuring that projects run within agreed budgets and escalating issues where these arise.

Research and Development

The post holder will be expected to maintain and extend their knowledge and expertise, learning new skills as required and staying abreast of development in NHS data structures and reporting requirements.

The post holder will be expected to research best practice, interpreting relevance of this to the Trust, and identifying practice which could be implemented to achieve improvements.

The post holder may be required to research user experience, conduct surveys, capture service metrics, and analyse the results to support a process of continual improvement to give benefit to users and the trust as a whole.

Person Specification

Experience

Essential

• Experience in designing & maintaining operational reporting frameworks in support of clinical service management
• Knowledge of NHS data including its structure, definitions and relationship to clinical activity recording
• Experience in Leading teams working with operational performance & activity data.
• Experience of influencing reporting & data policies at organisational, regional and national levels.

Qualifications

Essential

• Graduate with high level of numeracy
• Master's degree in informatics-related discipline, or equivalent experience within the area of information management

Skills & Abilites

Essential

• Demonstrable aptitude for techniques of database design, management and interrogation Including the use of SQL
• Excellent interpersonal, communication and leadership skills, ability to lead team's and operate effectively in a multidisciplinary environment.

Desirable

• Specific experience of Power BI, SharePoint or Qlik View

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Becket House

1 Lambeth Place

London

SE1 7EU

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)