Job summary
An exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a;
- Patient Access Co-Ordinator within the Radiotherapy Department.
The successful candidate will form part of our multi-displinary team and will need to have a high level of communication skills, excellent customer service skills, the ability to work as part of a team, be able to use their own initiative and have a flexible approach to work.
We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients.
Main duties of the job
The successful candidate will work closely with the clinical team (consultants, junior doctors and radiographer), speciality management team as well as the rest of the admin and clerical team to ensure patients receive timely and appropriate appointments according to their care pathway.
The core duties include planning and coordinating appointment bookings, waiting lists, managing appointment inboxes, answering the telephone, dealing with patient queries and reception cover.
We are seeking a highly motivated individual with good interpersonal and skills as the will be the first point of contact for all patient appointments and queries.
The successful candidate will have:
- Knowledge and experience of working in an administrative environment
- Excellent organisational and communication skills
- Good IT skills with the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics and perform general administration tasks
- The ability to work well as part of a team
- A professional and personable attitude
Routine working practice for Guy's Cancer Centre is Monday - Friday between the core hours of 8am-8pm. This is on a rota basis
*PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT APPLY*
About us
Guy's Cancer at Guy's and St Thomas' NHS Trust (GSTT) is the specialist cancer centre for all of South East London and further afield, treating an ethnically diverse patient population of over 2 million across a wide range of socio-economic groups.
Our vision is to be a world leader in caring for people with cancer - continuously innovating to improve the lives of our patients by treating more patients whilst giving better care by improving their day to day experience as well as providing better training and research.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Proven experience of working in an administrative role
- Experience of working both autonomously and in a team
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/Abilities
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Excellent communication skills
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Knowledge of the key waiting times targets including 18 weeks
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Proven experience of working in an administrative role
- Experience of working both autonomously and in a team
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/Abilities
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Excellent communication skills
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Knowledge of the key waiting times targets including 18 weeks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
