Guy's and St Thomas' NHS Foundation Trust

Team Lead

This job is now closed

Job summary

Job Summary

Responsible for the day-to-day management and leadership of a team of staff. To provide guidance, instruction, direction and leadership to the team.

The post holder will be responsible for ensuring that a high quality service is provided and all service level agreements are adhered to.

The Business Support Administration function supports the Neighbourhood Nursing service through four hubs - Telephone Management, Referral Management, Lambeth Operational Hub and Southwark Operational Hub.

Processes relating to referrals and telephones are centralised in the referral management and telephone management hubs respectively. The Lambeth and Southwark operational hubs support the nursing teams within the nursing team office bases, from the administrative team's base or from home, as the work requires.

Note: the role may require working in localities across multiple sites

Main duties of the job

Duties and Responsibilities

Staff Management

Responsible for the day to day management of the team and ensure that that staff are managed in line with Trust Policies

Provide leadership to the team acting as a positive role model at all times.

To recruit, induct, develop and support the team delivering the required services.

To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the service.

Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Log all staff requests for Annual leave or special leave with the Supervisor/Manager, first checking the rota's to ensure they are adequately covered.

Responsible for updating Mandatory Training records for all staff and ensure staff complete their training in a timely manner.

Ensure that the Trust's HR policies are adhered to within the department.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

Date posted

26 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9732

Job locations

Powerhouse

6, Sancroft Street

London

SE11 5UD

Job description

Job responsibilities

Responsible for the day to day management of the team and ensure that that staff are managed in line with Trust Policies

Provide leadership to the team acting as a positive role model at all times.

To recruit, induct, develop and support the team delivering the required services.

To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the service.

Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Log all staff requests for Annual leave or special leave with the Supervisor/Manager, first checking the rotas to ensure they are adequately covered.

Responsible for updating Mandatory Training records for all staff and ensure staff complete their training in a timely manner.

Ensure that the Trusts HR policies are adhered to within the department.

Job description

Job responsibilities

Responsible for the day to day management of the team and ensure that that staff are managed in line with Trust Policies

Provide leadership to the team acting as a positive role model at all times.

To recruit, induct, develop and support the team delivering the required services.

To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the service.

Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Log all staff requests for Annual leave or special leave with the Supervisor/Manager, first checking the rotas to ensure they are adequately covered.

Responsible for updating Mandatory Training records for all staff and ensure staff complete their training in a timely manner.

Ensure that the Trusts HR policies are adhered to within the department.

Person Specification

Qualifications

Essential

NVQ 3 certificate in management or equivalent qualification in relevant field

Desirable

NVQ 2 certification in Team Leading

Experience

Essential

Significant team leader experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
Proven experience of managing service issues effectively

Skills

Essential

Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
Able to communicate clearly verbally and in writing.
Ability to prioritise between competing demands and to delegate effectively.
Excellent problem solving skills, with the ability to resolve conflict using own judgement
Ability to plan rotas/shift patterns in line with the needs of the service

Person Specification

Qualifications

Essential

NVQ 3 certificate in management or equivalent qualification in relevant field

Desirable

NVQ 2 certification in Team Leading

Experience

Essential

Significant team leader experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
Proven experience of managing service issues effectively

Skills

Essential

Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
Able to communicate clearly verbally and in writing.
Ability to prioritise between competing demands and to delegate effectively.
Excellent problem solving skills, with the ability to resolve conflict using own judgement
Ability to plan rotas/shift patterns in line with the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Powerhouse

6, Sancroft Street

London

SE11 5UD

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Powerhouse

6, Sancroft Street

London

SE11 5UD

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)