Job summary
An exciting opportunity has arisen within the 18 week referral to treatment (RTT) validation team based at the Royal Brompton Hospital. We are looking for candidates with exceptional IT and communication skills and the highest attention to detail.The successful candidate will be expected to work onsite and will be using PAS to record and manage each patient journey from referral to treatment in an efficient and timely manner. Entering data, checking and validating the data and ensuring information is recorded accurately. They will be tracking and avoiding potential breaches of RTT targets and escalating them to senior management when necessary. They must possess precise data entry and advanced excel skills, excellent attention to detail and be able to work quickly and accurately under pressure to meet demanding multiple targets.RTT knowledge would be required, however, some training is given. The candidate must be willing to learn and take the initiative on gaining knowledge of RTT rules as they will be providing advice and support to relevant staff regarding RTT related issues. Therefore, they must have excellent communication skill, confident in dealing with email correspondence and providing information at multidisciplinary team meetings. They should have previous experience of working within a busy hospital environment. The candidate must enjoy working within a cohesive team, be able to work autonomously and use own initiative and work under minimal supervision.
Main duties of the job
Skills -Essential criteria
- Must have previous RTT knowledge or experience.
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff, face to face and via teams will be necessary
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
- Knowledge of medical terminology
- Willing to work onsite
About us
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
Job description
Job responsibilities
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and work autonomously.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times.
Job description
Job responsibilities
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and work autonomously.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times.
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer services qualification/training
- Educated to degree level or equivalent
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to follow complex protocols and feedback to senior staff as appropriate
Desirable
- Understanding of peer review process and governance processes
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer services qualification/training
- Educated to degree level or equivalent
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to follow complex protocols and feedback to senior staff as appropriate
Desirable
- Understanding of peer review process and governance processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
