Job summary
Exciting opportunity has arisen within the Paediatric Endocrine team for a Patient Pathway Coordinator.
We are looking for efficient and enthusiastic coordinator to support our busy Paediatric Endocrine service and the operational running of the service. The individual will work closely with a range of roles at various levels to enhance the overall experience for our patients and deliver operational improvements to the service we provide.
The post holder must be a strong leader who will act as the key liaison between doctors, nurses, managers and patients.
We are looking for someone with a positive attitude and the ability to influence, support and motivate a team. The successful candidate will be a clear and tactful communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. You will have a mature attitude, good problem-solving abilities and a flexible, can-do attitude.
This is a busy fast paced environment therefore ability to multi task and use initiative in a busy environment supporting a range of teams is essential.
The post is offered on a full-time basis, 37.5 hours per week, with shifts varying between the hours of 8am-6pm. The work will be predominantly Monday to Friday but the post holder may occasionally be asked to work outside of these hours (including Saturdays and Bank Holidays) during busy service periods.
Main duties of the job
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
About us
We provide a full range of hospital services for our local communities and community servicesfor patientsin Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women's and orthopaedic services, and we are home to the Evelina Children's Hospital. See www.guysandstthomas.nhs.uk.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the patient pathway coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and responsibilities commensurate with the level of the post, to support the smooth running of the service.
- take day-to-day responsibility for the department, ensuring effective patient flow; have an oversight of patient waiting times and experience; ensure the available space is appropriately used; work in partnership with nursing, medical and administrative teams to ensure effective capacity management; implement agreed key performance metrics with associated service improvements.
- Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality
- Undertake data entry where necessary.
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Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information.
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All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the patient pathway coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and responsibilities commensurate with the level of the post, to support the smooth running of the service.
- take day-to-day responsibility for the department, ensuring effective patient flow; have an oversight of patient waiting times and experience; ensure the available space is appropriately used; work in partnership with nursing, medical and administrative teams to ensure effective capacity management; implement agreed key performance metrics with associated service improvements.
- Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality
- Undertake data entry where necessary.
-
Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information.
-
All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Desirable
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills
Essential
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Desirable
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills
Essential
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Organisational and time management skills to meet deadlines
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
Desirable
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
