Job summary
This role is to support the Service Manager in the delivery of the service. This will involve delivering against targets in a range of service areas. This post manages the day to day administrative component of ophthalmology.
This includes ensuring the provision of high quality service to patients, and supporting a group of clinicians and clinical teams within the department. This post will assume the management of some areas of the service. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints
Main duties of the job
An exciting opportunity has arisen for a Band 5 Assistant Service Manager in Ophthalmology.
We are looking for an enthusiastic, forward thinking, hardworking individual who enjoys working in a fast paced environment in a busy outpatient/surgical service.
General responsibilities will include:
- Direct line management of staff
- Support the Service Manager with operational meetings and deputies when needed
- Managing AL, Sickness and other HR related queries ie PDRs, compliance, training and development.
- Day-to-day running of busy outpatient and surgical service
- Validation of RTT pathway's and supporting the wider team to do the same.
- Working closely with the a variety of multidisciplinary teams and holding weekly PTL meetings,
- Participation in service improvement,review and update SOP/process guides where appropriate
This is a small snapshot of the role, more service specific details can be discussed prior to the interview process.
Please contact Becky Meehan or Scott Landers more information via email (becky.meehan@gstt.nhs.uk or scott.landers@gstt.nhs.uk)
About us
The Ophthalmology department is based at St Thomas' hospital. The service employs 160 staff, has 75,000 outpatient / emergency attendances and preforms 5,000 day cases a year.
The post holder will work closely with the multi-disciplined service management team. They will also be supporting the management of outpatient/surgical service for the Ophthalmology department.
The post holder will be driven to deliver a high standard of administrative support to the service and show a determination to continue to develop all aspects of the service we offer to our staff and patients alike.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Operational Management
- Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
- Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
- Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service.
- Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators.
- Day-to-day managerial responsibility for administration staff within the medical typing service and outpatient team as agreed.
- Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
- Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
- Ensure all staff comply with relevant Trust policies and standing financial instructions.
- Recruit and induct A&C staff in line with Trust policies and procedures.
- Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
- Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
- Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Operational Management
- Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
- Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
- Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service.
- Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators.
- Day-to-day managerial responsibility for administration staff within the medical typing service and outpatient team as agreed.
- Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
- Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
- Ensure all staff comply with relevant Trust policies and standing financial instructions.
- Recruit and induct A&C staff in line with Trust policies and procedures.
- Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
- Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
- Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services.
Person Specification
Qualifications
Essential
- Track record of significant continuous professional and management development
- GCSE Maths & English
- Educated to HNC/Equivalent Diploma/equivalent experience
Experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of working in either outpatients or admissions at least in a supervisory capacity.
Desirable
- Experience of delivering services on a multi-site basis
- Have significantly contributed to meeting strategic objectives
Skills
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Person Specification
Qualifications
Essential
- Track record of significant continuous professional and management development
- GCSE Maths & English
- Educated to HNC/Equivalent Diploma/equivalent experience
Experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of working in either outpatients or admissions at least in a supervisory capacity.
Desirable
- Experience of delivering services on a multi-site basis
- Have significantly contributed to meeting strategic objectives
Skills
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
