Job summary
We have an exciting opportunity for an Assistant General Manager to join our Ophthalmology Service, within the Medical Specialties Directorate.
This role will will work both operationally and strategically across the breadth of Ophthalmology Service. This role will line manage service managers, deputise for the Deputy General Manager and will work alongside the Service Management Team.
This role is ideal for any Assistant General Manager looking to broaden their NHS experience, or an Service Manager looking to make the next step in their career progression.
Main duties of the job
To deliver in this role, you will need experience of working within multi-professional team and collaborative working with internal and external stakeholders. You will need to have a strong commitment to improving performance whilst remaining passionate about quality and safety. You will have a strong proven track record of inclusive leadership and staff management. You will have a proven history of successful operational management experience, and will demonstrate a high standard of communication and organisational skills, and an ability to use your initiative.
This role will also have opportunities to lead on directorate wide service improvement projects such as implementing our new EPIC EHR system and working across the sector within our SEL Ophthalmology Network.
About us
Organisational Values
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
As the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our patients, our staff and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we'll make it work for you.
Job description
Job responsibilities
This is a generic job description for the AGM Role. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes.
Operational Performance Management
- Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
- Establish and build agreements within the team to ensure the delivery of the services provided.
- Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
- Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
- Work closely with the Head of Nursing and Matrons to ensure effective support services are in place for all clinical areas.
- Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
- Ensure all policies and procedures are adhered to as required by the Trust.
- Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
- Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
- Responsible for ensuring Junior Doctors hours requirements are met within service area.
- As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
- Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
- Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.
- In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Directorates services.
- Provide information across the Trust on performance within Directorate, including reporting performance to the Board.
- Promote a positive image of the department both externally and internally.
- Participate in and contribute to Trust wide initiatives and projects as appropriate.
- Build effective networks with other departments, working in collaboration to support efficient patient flow.
Management and Leadership
- Support workforce plans which anticipate service changes and developments and which address recruitment, retention and workforce supply issues to minimise the impact of these on service delivery.
- Work with Lead Clinicians, Matrons and Head of Nursing, multi-disciplinary team to identify requirements for posts and sources of funding and to make decisions regarding funding for changes to roles.
- Lead and support organisational change and wider organisation to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures.
- Full line management responsibilities including recruitment, induction, appraisal, development and retention of staff as well as managing sickness and absence, disciplinary and performance issues that may arise.
- Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
- Chair disciplinary, grievance and other formal panels, as and when required.
Quality, Risk and Governance
- Lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; as part of the engagement with patients strategy ensure mechanisms are in place for capturing and sharing compliments.
- Lead on investigating and responding to complaints in line with Trust Policy.
- Ensure adherence to control processes and risk management arrangements including developing specific polices/procedures as appropriate.
- Develop systems for the monitoring of compliance with internal and external governance and best practice requirements.
Financial Management
- Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate.
- Work with the Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required.
- Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to local Performance Review Meetings, Clinical Operations Group and Trust Management Executive as required.
- Ensure compliance with Trust standing financial instructions.
Strategy, Change and Service Improvement
- Identify opportunities for service redesign, focusing on a patient centred approach to delivery; work to develop and lead plans to improve and develop services.
- Participate in Trust and area wide programmes that contribute to the modernisation of patient services.
- Investigate processes and define root cause problems in order to make service improvements in line with Trust strategy and modernisation initiatives.
- Support the General Manager with the creation of an environment that is responsive to the changing needs and strategy of the Trust including AHSC developments, changing patterns of healthcare and healthcare commissioning.
- Act as management lead for the implementation of NSFs and other initiatives
- Responsible for the delivery of agreed change and service improvement projects and initiatives.
- Work with colleagues to assist in the development and implementation of R&D, teaching and training programmes as required.
- Responsible for regular audit/surveys to support and inform service development.
Job description
Job responsibilities
This is a generic job description for the AGM Role. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes.
Operational Performance Management
- Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
- Establish and build agreements within the team to ensure the delivery of the services provided.
- Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
- Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
- Work closely with the Head of Nursing and Matrons to ensure effective support services are in place for all clinical areas.
- Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
- Ensure all policies and procedures are adhered to as required by the Trust.
- Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
- Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
- Responsible for ensuring Junior Doctors hours requirements are met within service area.
- As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
- Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
- Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.
- In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Directorates services.
- Provide information across the Trust on performance within Directorate, including reporting performance to the Board.
- Promote a positive image of the department both externally and internally.
- Participate in and contribute to Trust wide initiatives and projects as appropriate.
- Build effective networks with other departments, working in collaboration to support efficient patient flow.
Management and Leadership
- Support workforce plans which anticipate service changes and developments and which address recruitment, retention and workforce supply issues to minimise the impact of these on service delivery.
- Work with Lead Clinicians, Matrons and Head of Nursing, multi-disciplinary team to identify requirements for posts and sources of funding and to make decisions regarding funding for changes to roles.
- Lead and support organisational change and wider organisation to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures.
- Full line management responsibilities including recruitment, induction, appraisal, development and retention of staff as well as managing sickness and absence, disciplinary and performance issues that may arise.
- Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
- Chair disciplinary, grievance and other formal panels, as and when required.
Quality, Risk and Governance
- Lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; as part of the engagement with patients strategy ensure mechanisms are in place for capturing and sharing compliments.
- Lead on investigating and responding to complaints in line with Trust Policy.
- Ensure adherence to control processes and risk management arrangements including developing specific polices/procedures as appropriate.
- Develop systems for the monitoring of compliance with internal and external governance and best practice requirements.
Financial Management
- Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate.
- Work with the Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required.
- Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to local Performance Review Meetings, Clinical Operations Group and Trust Management Executive as required.
- Ensure compliance with Trust standing financial instructions.
Strategy, Change and Service Improvement
- Identify opportunities for service redesign, focusing on a patient centred approach to delivery; work to develop and lead plans to improve and develop services.
- Participate in Trust and area wide programmes that contribute to the modernisation of patient services.
- Investigate processes and define root cause problems in order to make service improvements in line with Trust strategy and modernisation initiatives.
- Support the General Manager with the creation of an environment that is responsive to the changing needs and strategy of the Trust including AHSC developments, changing patterns of healthcare and healthcare commissioning.
- Act as management lead for the implementation of NSFs and other initiatives
- Responsible for the delivery of agreed change and service improvement projects and initiatives.
- Work with colleagues to assist in the development and implementation of R&D, teaching and training programmes as required.
- Responsible for regular audit/surveys to support and inform service development.
Person Specification
Education and Qualifications
Essential
- Relevant Masters, equivalent professional qualification or equivalent experience.
- Evidence of recent Continuing Professional Development
Desirable
- Understanding of lean methodology
Previous experience
Essential
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
- Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.
Skills / Knowledge / Ability
Essential
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
Person Specification
Education and Qualifications
Essential
- Relevant Masters, equivalent professional qualification or equivalent experience.
- Evidence of recent Continuing Professional Development
Desirable
- Understanding of lean methodology
Previous experience
Essential
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
- Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.
Skills / Knowledge / Ability
Essential
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
