Patient Access Coordinator

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team.

This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider SAS admin team.

We are looking for someone who is helpful and enthusiastic, able to work flexibly, and appreciates the importance of quality administration in the delivery of healthcare. The successful candidate should pride themselves on attention to detail, and distinguish themselves by their commitment to completing tasks to the best possible standard. They must be able to learn new tasks quickly, and as part of a team, contribute to refining processes to improve services.

Main duties of the job

Patient Access Coordinator:

The Patient Access Coordinator will be the first point of contact for patients and service users providing in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will need to cover the service on a rotation during operational hours, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients can speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Associate Medical Secretary:

Responsible for providing efficient, high-quality secretarial support to one or more consultants and clinical teams within the department under the line management of the Medical Secretary Team Lead. This will include ensuring that all daily secretarial tasks are undertaken, assisting with the organisation of the consultants' workload and communicating appointments and admission-related information to patients/carers in a friendly and reassuring way.

About us

The Clinical Genetics department is one of the largest integrated Genetics services in the country and provides a comprehensive clinical and diagnostic service for a population of nearly five million in the South East. Staff include genetic counsellors, some with nursing backgrounds, medical geneticists and secretarial and administrative staff.

The department has a reputation for delivering innovative and fully integrated clinical and laboratory services which benefits from close links to the King's College London Division of Genetics and Molecular Medicine and the National Institute for Health Research Biomedical Research Centre (a partnership between KCL and GSTT). The service is based at the Guy's site but maintains close working relationships with other specialities at St Thomas', the Evelina Children's' Hospital and Kings College Hospital.

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9584

Job locations

Guy's Hospital

Great Maze Pond, London SE1 9RT

London

SE1 9RT

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

For both documents please view the attachment/s below.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

For both documents please view the attachment/s below.

Person Specification

Qualifcation

Essential

Good general education with English and Maths to GCSE standard or equivalent
Relevant NVQ 3 or equivalent qualification or experience

Desirable

IT package Qualification/training such as the European Computer Driving Licence (ECDL)
Customer service Qualification/training

Previous Experience

Essential

Proven experience of working in an administrative role
Experience of working in a customer-focused environment demonstrating the ability to deal difficult customers and challenging situations
Experience of working both autonomously and in a team

Desirable

Knowledge of medical terminology
Knowledge & Experience of RTT times
Knowledge & Experience of managing Inpatient Wait Lists and patient validation

Skills

Essential

Excellent communication skills
Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Ability to work on own initiative and with minimal supervision
Understanding of confidentiality and its application and maintenance in and out of the workplace.

Desirable

Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System)

Person Specification

Qualifcation

Essential

Good general education with English and Maths to GCSE standard or equivalent
Relevant NVQ 3 or equivalent qualification or experience

Desirable

IT package Qualification/training such as the European Computer Driving Licence (ECDL)
Customer service Qualification/training

Previous Experience

Essential

Proven experience of working in an administrative role
Experience of working in a customer-focused environment demonstrating the ability to deal difficult customers and challenging situations
Experience of working both autonomously and in a team

Desirable

Knowledge of medical terminology
Knowledge & Experience of RTT times
Knowledge & Experience of managing Inpatient Wait Lists and patient validation

Skills

Essential

Excellent communication skills
Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Ability to work on own initiative and with minimal supervision
Understanding of confidentiality and its application and maintenance in and out of the workplace.

Desirable

Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.