Clinical Support Desk Practitioner - Bicester

Job summary

Every day, thousands of patients contact our NHS 999 service seeking urgent care advice.

Behind those calls are experienced clinicians making important decisions that help ensure patients receive the right care, in the right place, at the right time.

We are looking for experienced Paramedics/Nurses to join our Clinical Support Desk within the Clinical Coordination Centre, where you will play a vital role in supporting urgent care across the NHS.

Working as part of a multidisciplinary team, you will monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. Using your clinical expertise, you'll be required to make dynamic assessment decisions; supported through the effective use of Trust evidence based clinical telephone decision support software systems.

This is a unique role where your clinical judgement directly supports patient safety and system flow across urgent care services.

Please note that courses are scheduled to run monthly from May 2026.

Main duties of the job

1. Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
2. Assess incoming symptom-based calls and determine urgency and priority.
3. Provide evidence-based clinical advice and support onward referral within the NHS.
4. Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
5. Contribute to achieving national ambulance standards and local performance targets.
6. Participate in team meetings and work with managers to maintain strong performance.
7. Engage in monthly call audits and ongoing self-reflection.

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.