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South Central Ambulance Service NHS Foundation Trust

Non Emergency Patient Transport Dispatcher

The closing date is 26 March 2026

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Job summary

Non Emergency Patient Transport Service Dispatcher (NEPTS)

South Central Ambulance Service NHS Foundation TrustBand 3 + Unsocial Hours Allowance | Full Time | Permanent

About the Role

South Central Ambulance Service (SCAS) is seeking motivated and organised individuals to join our Non-Emergency Patient Transport Service (NEPTS) Contact Centre as a PTS Dispatcher. This is a vital role ensuring our patients are transported safely, punctually and with dignity to their healthcare appointments.

You will work in a fast-paced environment where excellent communication, effective coordination and strong decision-making skills are essential. As the main point of contact for our NEPTS operational staff, you will help deliver a high-quality patient experience while supporting the smooth running of our service.

Main duties of the job

Key Responsibilities:

As a PTS Dispatcher, you will:

  • Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
  • Use live mapping and patient transport systems to manage real-time patient activity and vehicle availability.
  • Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
  • Respond to changes in patient transport requirements and adjust resources accordingly.
  • Support operational staff by providing accurate journey information and resolving issues such as delays or vehicle breakdowns.
  • Monitor workloads throughout the shift and ensure crews have all planned work.
  • Participate in audits, service improvement initiatives and team meetings.
  • Uphold SCAS values and contribute to a positive, supportive Contact Centre culture.

About us

Benefits we offer:

  • Full training and a range of courses which you can book locally.
  • Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
  • Automatic enrolment into the NHS Pension Scheme.
  • Access to continual professional development within SCAS and the wider NHS.
  • Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
  • NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
  • Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Details

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

195-26-328-PRA

Job locations

Southern House

Sparrowgrove

Otterbourne

SO21 2RU


Job description

Job responsibilities

About Us

South Central Ambulance Service NHS Foundation Trust provides highquality nonemergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs.

We are proud of our values: Teamwork, Innovation, Professionalism and Caring. You will be joining a supportive team committed to delivering outstanding patientcentred care.

What We Are Looking For:

We welcome applicants who can demonstrate:

  • Excellent communication and customerservice skills
  • Confidence in handling multiple tasks and making effective decisions under pressure
  • Strong IT, mapping and datahandling skills
  • The ability to work as part of a team and build positive working relationships
  • A commitment to providing a safe and highquality patient transport service

Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided.

Role Details:

- Job Title: Non Emergency Patient Transport Service Dispatcher- Department: Patient Transport Services Contact Centre, Otterbourne Winchester - Pay Band: Band 3 + Unsocial Hours Allowance (Agenda for Change)- Hours: Full Time

Working Pattern:

Our NonEmergency Patient Transport Service operates 365 days a year. Dispatchers work between 05:00am and 01:00am, seven days per week, on a rolling 10week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role:

Training will begin on Monday 18th May2026 which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota.

Safeguarding, Values and Conduct

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

A Standard DBS check will be required for this role.

Job description

Job responsibilities

About Us

South Central Ambulance Service NHS Foundation Trust provides highquality nonemergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs.

We are proud of our values: Teamwork, Innovation, Professionalism and Caring. You will be joining a supportive team committed to delivering outstanding patientcentred care.

What We Are Looking For:

We welcome applicants who can demonstrate:

  • Excellent communication and customerservice skills
  • Confidence in handling multiple tasks and making effective decisions under pressure
  • Strong IT, mapping and datahandling skills
  • The ability to work as part of a team and build positive working relationships
  • A commitment to providing a safe and highquality patient transport service

Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided.

Role Details:

- Job Title: Non Emergency Patient Transport Service Dispatcher- Department: Patient Transport Services Contact Centre, Otterbourne Winchester - Pay Band: Band 3 + Unsocial Hours Allowance (Agenda for Change)- Hours: Full Time

Working Pattern:

Our NonEmergency Patient Transport Service operates 365 days a year. Dispatchers work between 05:00am and 01:00am, seven days per week, on a rolling 10week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role:

Training will begin on Monday 18th May2026 which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota.

Safeguarding, Values and Conduct

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trusts values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

A Standard DBS check will be required for this role.

Person Specification

Qualifications and Training

Essential

  • GCSE English / Maths and ICT or equivalent at grade 4 or above.

Desirable

  • NVQ 3 in Customer Service, or equivalent.

Knowledge and Experience

Essential

  • Previous customer service experience.
  • Geographical knowledge of SCAS commercial areas.
  • Experience of working in a busy office environment.
  • Skilled use in all latest Windows and Microsoft software e.g. operating systems and Word, Excel

Desirable

  • Logistical background.
  • Radio communication experience.
  • Map reading skills.

Skills and Aptitudes

Essential

  • Ability to effectively prioritise own workload.
  • Ability to escalate problems / enquiries as necessary.
  • Ability to work under own initiative and think constructively under pressure.
  • Good communication skills, confident telephone manner.
  • Team Player.
  • Problem solving. Decision making.
  • Good attention to detail.
Person Specification

Qualifications and Training

Essential

  • GCSE English / Maths and ICT or equivalent at grade 4 or above.

Desirable

  • NVQ 3 in Customer Service, or equivalent.

Knowledge and Experience

Essential

  • Previous customer service experience.
  • Geographical knowledge of SCAS commercial areas.
  • Experience of working in a busy office environment.
  • Skilled use in all latest Windows and Microsoft software e.g. operating systems and Word, Excel

Desirable

  • Logistical background.
  • Radio communication experience.
  • Map reading skills.

Skills and Aptitudes

Essential

  • Ability to effectively prioritise own workload.
  • Ability to escalate problems / enquiries as necessary.
  • Ability to work under own initiative and think constructively under pressure.
  • Good communication skills, confident telephone manner.
  • Team Player.
  • Problem solving. Decision making.
  • Good attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU


Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Sparrowgrove

Otterbourne

SO21 2RU


Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Contact Centre Manager

Anna Muncey

anna.muncey@scas.nhs.uk

Details

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

195-26-328-PRA

Job locations

Southern House

Sparrowgrove

Otterbourne

SO21 2RU


Supporting documents

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