Job summary
SCAS CSD Clinicians remotely monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. CSD Clinicians are required to make dynamic assessment decisions that are supported through the effective use of Trust evidence based clinical telephone decision support software systems.
Main duties of the job
1)To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
2)Toreviewincomingsymptombasedandhealthinformationtelephoneenquiriesandassessforurgencyandpriority.
3)Toprovide evidence basedhealthcareadvice to patients and field operational staff supportedbyclinicaldecisions software systemstofacilitateonwardreferraltootherareas within the NHSifrequired.
4)To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
6)To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
7)To actively participate in monthly call audit processes including self-reflection.
About us
Benefits we offer:
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
*Please note - depending on your role additional training may be required following on from your corporate induction.
Job description
Job responsibilities
1) To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
2)Toreviewincomingsymptombasedandhealthinformationtelephoneenquiriesandassessforurgencyandpriority.
3)Toprovide evidence basedhealthcareadvice to patients and field operational staff supportedbyclinicaldecisions software systemstofacilitateonwardreferraltootherareas within the NHSifrequired.
4)To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
6)Toattendandactivelyparticipateinregularteammeetingsandworkwiththe linemanagerto improveand/orconsistentlymaintainperformance.
7)Toactivelyparticipateinmonthly call audit processesincluding self-reflection.
8)ToparticipateinIndividualPerformanceReviewandDevelopment(IPRD)andPerformanceDevelopmentPlans.
9)To meet all PREP (post registration educational and practice) requirements.
10)Toensurecontinuedprofessionaldevelopmentthroughmandatorytrainingandwithinpersonaldevelopmentplans.
11)To provide evidence based clinical and professional expertise as required to operational colleagues.
12)To adhere to all local and national policies, procedures and protocols provided.
13)To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.
14)To maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.
Job description
Job responsibilities
1) To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
2)Toreviewincomingsymptombasedandhealthinformationtelephoneenquiriesandassessforurgencyandpriority.
3)Toprovide evidence basedhealthcareadvice to patients and field operational staff supportedbyclinicaldecisions software systemstofacilitateonwardreferraltootherareas within the NHSifrequired.
4)To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
6)Toattendandactivelyparticipateinregularteammeetingsandworkwiththe linemanagerto improveand/orconsistentlymaintainperformance.
7)Toactivelyparticipateinmonthly call audit processesincluding self-reflection.
8)ToparticipateinIndividualPerformanceReviewandDevelopment(IPRD)andPerformanceDevelopmentPlans.
9)To meet all PREP (post registration educational and practice) requirements.
10)Toensurecontinuedprofessionaldevelopmentthroughmandatorytrainingandwithinpersonaldevelopmentplans.
11)To provide evidence based clinical and professional expertise as required to operational colleagues.
12)To adhere to all local and national policies, procedures and protocols provided.
13)To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.
14)To maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.
Person Specification
Qualifications
Essential
- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
Desirable
- Recognised mentorship qualification and experience
Knowledge
Essential
- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
Desirable
- Telephone triage experience
- Experience of supporting others in clinical practice
Person Specification
Qualifications
Essential
- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
Desirable
- Recognised mentorship qualification and experience
Knowledge
Essential
- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
Desirable
- Telephone triage experience
- Experience of supporting others in clinical practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
