Job summary
This role will assist the Senior Management Information Analyst in working with senior managers / stakeholders to understand information requirements and handling difficult queries.
The role will gather and translate business needs into clear analytics/reporting requirements, providing an important activity that has been missing.
This will bridge the divide between the customer expectations and the BI solutions developed to meet these. The role will be assigned to a dedicated area of SCAS and will engage with stakeholders to build strong working relationships and help improve two way communications.
Furthermore, this role will undertake advanced analytical, modelling and forecasting services. This role will help understand / predict future service requirements so that services can be aligned to meet those needs not just within SCAS but for the Health economy as well. This role will work proactively with other SCAS colleagues to encourage effective use of information including working on joint analytical activities and supporting the information literacy training.
Main duties of the job
- Provide a direct link to the business for the development, production and promotion of information solutions and business analysis.
- Lead on the gathering of service requirements for the Information Department providing expert advice and guidance on information matters and completes business analysis work required for service redevelopments and corporate projects.
- Support the business to define their information requirements, including specifications for BI dashboards and other relevant solutions.
- Support the BI programme including working with commissioners and external agencies to define integrated BI solutions and delivering training and communication across the divisions
- Support and maintain data management strategy
- Oversee the implementation of the security solution for the BI solution, to ensure in line with the business needs
- In conjunction with the Senior Management Information Analyst , develop and deliver training workshops and communication packages to make sure that all divisions are kept informed of the BI development and the dashboards that are available
- Input to all Trust wide Information policies
About us
Benefits we offer:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Job description
Job responsibilities
Service Analysis and Support
- Elicit information and user requirements through a range of techniques including: academic research, interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, scenarios, task and workflow analysis.
- Analyse and validate highly complex quantitative and qualitative information from a range of internal and external sources, to enable decision-making, and to provide recommendations, expert advice and solutions for the enduser.
- Specify functional and user requirements that meet the needs of the project owners to enable improvements in patient outcomes, quality, financial or service performance.
- Analyse current ways of working, processes and service approaches to develop supply chain improvement proposals.
- Baseline current service and system performance and set up benefit measurements and tracking processes to ensure that targeted benefits are delivered.
- Research and benchmark best practice within and outside the health sector, and apply it to existing services and processes.
- Map processes in detail in order to identify and communicate gaps, issues and areas for improvement.
- Produce options appraisal papers, business cases and other documentation.
- Support the business planning process to include facilitating operational plans, sense checking plans and reporting progress against plans
- Facilitate clinical services to improve their use of business and information systems.
Communication
- Support the implementation and training of programmes and projects
- Document new processes for systems and services to support training needs
- Lead on the education and training of staff in the delivery of business
intelligent solutions
- Liaise with senior managers, clinical directorates and partner agencies to gather their requirements and ensure that the data warehouse is developed to keep meeting these.
Data warehouse management
- Work with the Information Team and developers to create, and undertake, test plans and procedures to ensure that new system and service changes are stable, maintainable, meet usability criteria, provide accurate information, and meet the required specification
- Analyse user requirements and, based on findings, design functional specifications for BI front-end applications.
Reporting
- Support the development of clinical dashboards, and other relevant solutions which provide meaningful information to clinicians.
- Support the development of business intelligence tools which provide a single consistent and comprehensive view of SCASs.
- Work with the Senior Managers to develop tools and provide specialist advice on information solutions which allow rapid access to information.
- Promote the use of business intelligence tools and support and encourage colleagues in how they can be used to improve services
Project management
- Manage projects as required.
- Implement Business Analysis tasks eg process mapping and support the
- development of information solutions to facilitate service redesign
- Evaluate service changes and / or the implementation of projects and programmes, producing lessons learned documents for organisational learning
- Develop measures which give real insight into organisational performance.
Strategic Development
- In conjunction with the Senior Management Information Analysts develop a strategic vision of how SCAS use of information and business intelligence will evolve.
- Manage and develop your staff to build a small information analyst team to support the business intelligence team and the other roles within the Information Department.
Communications
- Engage with senior managers to gather requirements and present effective solutions.
- Engage with Clinicians, operational staff and information analysts, to develop information analysis and reporting to support their work.
- Work with partner agencies and commissioners to develop a joint understanding of information needs.
- Support and encourage colleagues in relation to the benefits which information and analysis can bring to improving services.
- Wherever possible you will assist internal customers to make best use of the available reporting tools.
This job description is not comprehensive but contains the main responsibilities and functions of the post. Other reasonable duties may be required, in accordance with the grading of this post.
Job description
Job responsibilities
Service Analysis and Support
- Elicit information and user requirements through a range of techniques including: academic research, interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, scenarios, task and workflow analysis.
- Analyse and validate highly complex quantitative and qualitative information from a range of internal and external sources, to enable decision-making, and to provide recommendations, expert advice and solutions for the enduser.
- Specify functional and user requirements that meet the needs of the project owners to enable improvements in patient outcomes, quality, financial or service performance.
- Analyse current ways of working, processes and service approaches to develop supply chain improvement proposals.
- Baseline current service and system performance and set up benefit measurements and tracking processes to ensure that targeted benefits are delivered.
- Research and benchmark best practice within and outside the health sector, and apply it to existing services and processes.
- Map processes in detail in order to identify and communicate gaps, issues and areas for improvement.
- Produce options appraisal papers, business cases and other documentation.
- Support the business planning process to include facilitating operational plans, sense checking plans and reporting progress against plans
- Facilitate clinical services to improve their use of business and information systems.
Communication
- Support the implementation and training of programmes and projects
- Document new processes for systems and services to support training needs
- Lead on the education and training of staff in the delivery of business
intelligent solutions
- Liaise with senior managers, clinical directorates and partner agencies to gather their requirements and ensure that the data warehouse is developed to keep meeting these.
Data warehouse management
- Work with the Information Team and developers to create, and undertake, test plans and procedures to ensure that new system and service changes are stable, maintainable, meet usability criteria, provide accurate information, and meet the required specification
- Analyse user requirements and, based on findings, design functional specifications for BI front-end applications.
Reporting
- Support the development of clinical dashboards, and other relevant solutions which provide meaningful information to clinicians.
- Support the development of business intelligence tools which provide a single consistent and comprehensive view of SCASs.
- Work with the Senior Managers to develop tools and provide specialist advice on information solutions which allow rapid access to information.
- Promote the use of business intelligence tools and support and encourage colleagues in how they can be used to improve services
Project management
- Manage projects as required.
- Implement Business Analysis tasks eg process mapping and support the
- development of information solutions to facilitate service redesign
- Evaluate service changes and / or the implementation of projects and programmes, producing lessons learned documents for organisational learning
- Develop measures which give real insight into organisational performance.
Strategic Development
- In conjunction with the Senior Management Information Analysts develop a strategic vision of how SCAS use of information and business intelligence will evolve.
- Manage and develop your staff to build a small information analyst team to support the business intelligence team and the other roles within the Information Department.
Communications
- Engage with senior managers to gather requirements and present effective solutions.
- Engage with Clinicians, operational staff and information analysts, to develop information analysis and reporting to support their work.
- Work with partner agencies and commissioners to develop a joint understanding of information needs.
- Support and encourage colleagues in relation to the benefits which information and analysis can bring to improving services.
- Wherever possible you will assist internal customers to make best use of the available reporting tools.
This job description is not comprehensive but contains the main responsibilities and functions of the post. Other reasonable duties may be required, in accordance with the grading of this post.
Person Specification
Qualifications and Training
Essential
- Educated to degree level or have extensive equivalent demonstrable practical information analysis and the use of information across the NHS.
- Knowledge of staff or project management acquired through training and/or relevant experience to masters degree level or equivalent
Desirable
- Business Analysis qualification
- Management qualification
- ITIL Service Management (Foundation)
- Project Management qualification e.g. PRINCE2 (Foundation).
Person Specification
Qualifications and Training
Essential
- Educated to degree level or have extensive equivalent demonstrable practical information analysis and the use of information across the NHS.
- Knowledge of staff or project management acquired through training and/or relevant experience to masters degree level or equivalent
Desirable
- Business Analysis qualification
- Management qualification
- ITIL Service Management (Foundation)
- Project Management qualification e.g. PRINCE2 (Foundation).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
