Job summary
Are you:
- A motivated leader looking to take the next step into NHS senior management?
- Looking for a challenge?
- Demonstrate strong leadership behaviours?
- Comfortable leading and working within a high performance team?
- Able to develop a strong culture with high engagement?
If so... then the role of Head of Operational Support Services may be for you.
We have an exciting opportunity for a 18 month secondment; This is a key leadership role in managing, developing and delivering operational support services across SCAS.
This position SCAS wide and the successful post holder would need to be willing to travel across SCAs sites.
The successful post holder will have:
- Relevant operational management experience in an operational function.
- Experience of managing change programmes within their area or expertise.
- Experience of operational planning, objective setting and performance management.
- Experience of working with stakeholders across multi-disciplinary teams within the healthcare economy including formal presentations as and when required.
- Budget management experience.
- Demonstrable experience of working with data and business intelligence systems, being able to convert the information into actions adapted to the audience being engaged.
Main duties of the job
The purpose of this role is to lead and be responsible for the management of all Operational support service activities within SCAS to ensure uninterrupted supply of goods and services to front-line operations. This role encompasses the provision, management and maintenance of clinical equipment and medical consumables used by front-line operations staff. The role will require effective management and oversight of third party logistics suppliers to ensure a robust make ready service is delivered for front-line operations staff.
Develop and maintain a well-trained team so that they can solve routine operational issues and reach short- and long-term performance goals
As a senior manager within South Central Ambulance Service you will be required to provide leadership to your team to ensure the effective provision of the service they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit your staff from achieving both their personal and organisational goals.
To organise an informal discussion about the post, please contact Katie Rhodes on Katie.Rhodes@scas.nhs.uk, to organise a suitable time for this to take place withRoss Cornett - Assistant Director of Operations - Support Services.
About us
Benefits we offer:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Job description
Job responsibilities
Overall practice and process owner for operations support services and make ready processes within operations support services.
Managing direct reports responsible for logistics equipment (including make ready) and medical equipment management.
Responsible for co-ordinating the working group and all stakeholders to confirm and maintain packing lists for the medical equipment and consumables and/or to construct new packing lists for new vehicle types.
Being responsible to maintain and update the agreed equipment packing lists for vehicles operated within SCAS as appropriate, and/or to construct new packing lists for new vehicle types.
Line management of the department advice, mentorship, management of performance issues in effective and constructive manner, encouraging personal development, managing sickness and disciplinary issues, authorised signatory.
Being responsible to develop informal and formal networks with other Trust Equipment Managers to share approaches to future equipment initiatives and use these arrangements for benchmarking purposes.
Be responsible to advise on the implementation of modifications to vehicles in accordance with manufacturers and Department of Health standards and in tandem with the VCU and Fleet Managers.
Be responsible to establish and maintain supply procedures for spare parts and stock levels such that adequate provision enables optimum performance with the A&E Operations Directorate and to establish efficient and safe methods of working with a view to achieving maximum productivity and compliance with the Health & Safety at Work Act, COSHH and the Trusts Risk framework. Be responsible for creating standard operating procedures, policies and procedures.
Be responsible for reporting regularly to the Operational and Clinical Management Teams on agreed operational equipment requirements/availability and make ready performance across the operational areas and departments.
Being responsible for ensuring continual development programme is in place and regularly reviewed
Job description
Job responsibilities
Overall practice and process owner for operations support services and make ready processes within operations support services.
Managing direct reports responsible for logistics equipment (including make ready) and medical equipment management.
Responsible for co-ordinating the working group and all stakeholders to confirm and maintain packing lists for the medical equipment and consumables and/or to construct new packing lists for new vehicle types.
Being responsible to maintain and update the agreed equipment packing lists for vehicles operated within SCAS as appropriate, and/or to construct new packing lists for new vehicle types.
Line management of the department advice, mentorship, management of performance issues in effective and constructive manner, encouraging personal development, managing sickness and disciplinary issues, authorised signatory.
Being responsible to develop informal and formal networks with other Trust Equipment Managers to share approaches to future equipment initiatives and use these arrangements for benchmarking purposes.
Be responsible to advise on the implementation of modifications to vehicles in accordance with manufacturers and Department of Health standards and in tandem with the VCU and Fleet Managers.
Be responsible to establish and maintain supply procedures for spare parts and stock levels such that adequate provision enables optimum performance with the A&E Operations Directorate and to establish efficient and safe methods of working with a view to achieving maximum productivity and compliance with the Health & Safety at Work Act, COSHH and the Trusts Risk framework. Be responsible for creating standard operating procedures, policies and procedures.
Be responsible for reporting regularly to the Operational and Clinical Management Teams on agreed operational equipment requirements/availability and make ready performance across the operational areas and departments.
Being responsible for ensuring continual development programme is in place and regularly reviewed
Person Specification
Qualifications
Essential
- oEducated to masters level or can demonstrate equivalent level of appropriate work experience preferably in a management or clinical subject.
Desirable
- oRegistered HCPC Paramedic or RGN Nurse
Experience
Essential
- oExperience of budget management
- oEvidence of a broad experience in logistics, equipment, fleet, and people management
- oExperience of building relationships with and influencing senior stakeholders and external suppliers
- oKnowledge of national and local clinical requirements for provision of pre-hospital clinical devices and equipment
- oAbility to develop and achieve a vision focused on best value, best device and future proofing capital intensive purchases
Desirable
- oUnderstanding of safe systems and provision of battery powered devices adequately secured into and onto typical ambulance body configurations that are CEN compliant
- oDemonstrable knowledge of the changing NHS environment and structures such that it affects the provision of new equipment for new and emerging patient groups, for example, Bariatric patients
Skills
Essential
- oAbility to lead, motivate and inspire others commanding the confidence of managers, staff and other health care professionals and by developing a strong sense of team working within the locality
- oKnowledge of stock control, inventory management and asset management systems
- oInnovative and strategic thinking ability, effective at problem solving
- oIs astute to national trends and best practice needs, with an ability to steer the right course to retain the highest quality for best value/best design
Desirable
Person Specification
Qualifications
Essential
- oEducated to masters level or can demonstrate equivalent level of appropriate work experience preferably in a management or clinical subject.
Desirable
- oRegistered HCPC Paramedic or RGN Nurse
Experience
Essential
- oExperience of budget management
- oEvidence of a broad experience in logistics, equipment, fleet, and people management
- oExperience of building relationships with and influencing senior stakeholders and external suppliers
- oKnowledge of national and local clinical requirements for provision of pre-hospital clinical devices and equipment
- oAbility to develop and achieve a vision focused on best value, best device and future proofing capital intensive purchases
Desirable
- oUnderstanding of safe systems and provision of battery powered devices adequately secured into and onto typical ambulance body configurations that are CEN compliant
- oDemonstrable knowledge of the changing NHS environment and structures such that it affects the provision of new equipment for new and emerging patient groups, for example, Bariatric patients
Skills
Essential
- oAbility to lead, motivate and inspire others commanding the confidence of managers, staff and other health care professionals and by developing a strong sense of team working within the locality
- oKnowledge of stock control, inventory management and asset management systems
- oInnovative and strategic thinking ability, effective at problem solving
- oIs astute to national trends and best practice needs, with an ability to steer the right course to retain the highest quality for best value/best design
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
