Job summary
Calling All Dental Nurses
111 Telephone Triage Dental Nurse - BANK - Band 5 + Unsocial Hours Enhancements
Are you looking for a new challenge?
Are you currently GDC registered?
Do you want to make a difference to the lives of our patients?
We at South Central Ambulance Service (SCAS) have exciting opportunities within our dynamic and innovative urgent care service which is driven by saving lives and ensuring our patients receive the care that they need.
We are looking to recruit reliable and enthusiastic Dental Nurses to join our motivated, friendly, and hardworking team of Clinicians based in Otterbourne, Winchester to support the smooth running of our Dental Advisory Service and work on a flexible ad hoc basis.
Main duties of the job
You:
Working within this role you will carry out complex clinical telephone triage in a sensitive manner providing assessment, advice, and information in line with clinical pathways whilst utilising your knowledge, experience, and professional judgement, referring to other services where appropriate.
Essential Requirements:
- GDC Dental Nurse registration
- 5 years recent practical experience or other demonstrable experience
- Triage experience
- Ability to remain calm under pressure
- Good level of computer literacy
- Ability to communicate effectively
- Must be flexible
- Should be available to work a range of shifts between 7:00-22:00, weekdays, weekends, and bank holidays.
Desirable Requirements:
- Motivated towards further professional development
- Understanding of Clinical Governance, and audit practices
- Flexible working approach
- IT qualifications
- Call centre experience
Successful candidates will be required to complete a one-week fulltime training programme, covering internal systems, NHS pathways assessments and call centre mentoring, followed by 'buddy' shifts until safe to work solo. We offer continued support throughout this role.
About us
Us:
SCAS is a progressive, innovative, and caring NHS Trust, with a vision towards excellence, saving lives and enable our patients to receive the care they need well demonstrating SCAS core values Teamwork, Innovation, professionalism and caring. Working for SCAS provides outstanding opportunities for its employees to develop within their roles and the Trust, while offering the following benefits;
- Continued support and development.
- eLearning on ESR
- Additional CPD training Opportunities and access to educational qualifications
- Various NHS discount opportunities
- Uniform provided
- NHS Pension Scheme
Job description
Job responsibilities
Please see the job description and person specification for further details.
Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.
If you have any queries, please contract recruitment@scas.nhs.uk
Job description
Job responsibilities
Please see the job description and person specification for further details.
Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.
If you have any queries, please contract recruitment@scas.nhs.uk
Person Specification
Qualifications and Training
Essential
- Registered Dental nurse (Valid registration with GDC)
Knowledge and Experience
Essential
- 5 years recent practical, clinical experience or other demonstrable experience
- Triage experience
- Customer service experience
- Experience of dealing with emotionally charged situations
- Flexibility
Desirable
- Previous experience in a call centre environment such as NHS Direct or 111
- Supervisory/coaching/mentoring experience
- Understanding of Clinical Governance
Skills and Aptitudes
Essential
- Ability to communicate effectively: aurally, orally and in writing
- Ability to work as part of a team
- Ability to organise and prioritise work
- Ability to remain calm while working under pressure
- Sympathetic, respectful and caring approach to others
- Computer and IT skills
- Motivated towards further professional development
Desirable
- IT qualification such as European Computer Driving Licence or similar
- Willing to be flexible and available to work at short notice
Special Requirements
Essential
- The ability to work across all commissioned hours of service provision
Person Specification
Qualifications and Training
Essential
- Registered Dental nurse (Valid registration with GDC)
Knowledge and Experience
Essential
- 5 years recent practical, clinical experience or other demonstrable experience
- Triage experience
- Customer service experience
- Experience of dealing with emotionally charged situations
- Flexibility
Desirable
- Previous experience in a call centre environment such as NHS Direct or 111
- Supervisory/coaching/mentoring experience
- Understanding of Clinical Governance
Skills and Aptitudes
Essential
- Ability to communicate effectively: aurally, orally and in writing
- Ability to work as part of a team
- Ability to organise and prioritise work
- Ability to remain calm while working under pressure
- Sympathetic, respectful and caring approach to others
- Computer and IT skills
- Motivated towards further professional development
Desirable
- IT qualification such as European Computer Driving Licence or similar
- Willing to be flexible and available to work at short notice
Special Requirements
Essential
- The ability to work across all commissioned hours of service provision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
