Job summary
The Operational Support Desk (OSD) has an exciting opportunity for a passionate and enthusiastic individual to join our team of Logistics Coordinators based in Otterbourne. Excellent communication and analytical skills are key to being a successful member of our team.
As an OSD Logistics Coordinator, you will work as part of a team to provide an effective and efficient support desk service to frontline operations and non-emergency patient transport services. You will be required to liaise with other departments across the Trust and externally to support the provision of fully operational frontline vehicles, adhering to Service Level Agreements (SLAs) outlined in liaison with Scheduling & Planning.
Main duties of the job
Do you have experience of working in a customer service focused environment and basic geographical knowledge of Berkshire, Buckinghamshire, Hampshire and Oxfordshire?
Are you interested in working in a busy department where no two days are ever the same? Are you an analytical person who can "think outside the box" to ensure the supply of frontline resources/vehicles across our four counties? If the answer to these questions is Yes then this could be the perfect role for you!
You must be willing to commit to working 12-hour shifts on rotation to ensure 24/7 coverage. Shifts are a mixture of 0600-1800 and 1800-0600 to include bank holidays and weekends as required.
The role is based at our Southern House headquarters in Otterbourne, Winchester.
The role is NHS PayScale Band 4, any unsocial hours will attract unsocial hours payments based on section 2.
About us
Benefits we offer:
- Expert training and support from our dedicated in-house education team.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing
Please be advised that should you have to move home as a result of taking up employment within the Trust you may be eligible for assistance with relocation costs up to the sum of £8,000 (subject to conditions outlined within the Trust Relocation Policy). Further information is available upon request.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Job description
Job responsibilities
- To coordinate teams of drivers (currently supplied by an external contractor) to move vehicles/equipment and other resources throughout the Trust terrority and to designated external contractor sites as required to meet Service Levels Agreements.
- To provide protocol driven guidance to service users by utilising the Operational Support Desk Training Manual, Process Manual, Handbook and other department training guides.
- To correspond with internal and external stakeholders professionally, utilising telephone, email, SMS text message, online instant messaging and web-based chat as required.
- To liaise with other departments and agencies as required to facilitate the resolution of faults and issues reported to the Operational Support Desk.
- To utilise information provided electronically by the Scheduling Department to effectively plan vehicular resource availability and provision for the following day concurrently with the frontline demands at the current time.
- Liaise with South Central Fleet Services when planning to move vehicles into and out of Fleet workshops and external garages for servicing and repair work.
- Liaise with the Radio & Communications team to ensure vehicles are made available at designated locations for routine repairs to communications equipment.
- Liaise with the Clinical Equipment Team to ensure vehicles are made available at designated locations for repairs to equipment and/or collect replacement equipment from CLU and repatriate to vehicles as required.
- Liaise with the Make Ready provider to ensure vehicles are made available at designated locations for scheduled and ad-hoc Deep Clean Audits, decontaminations and all other types of required cleaning and sanitation.
- Ensure the provision of vehicles for contracted events (such as Royal Ascot and other sporting events) and other non-contractual events when frontline resource availability allows.
Please see the job description for more information.
Job description
Job responsibilities
- To coordinate teams of drivers (currently supplied by an external contractor) to move vehicles/equipment and other resources throughout the Trust terrority and to designated external contractor sites as required to meet Service Levels Agreements.
- To provide protocol driven guidance to service users by utilising the Operational Support Desk Training Manual, Process Manual, Handbook and other department training guides.
- To correspond with internal and external stakeholders professionally, utilising telephone, email, SMS text message, online instant messaging and web-based chat as required.
- To liaise with other departments and agencies as required to facilitate the resolution of faults and issues reported to the Operational Support Desk.
- To utilise information provided electronically by the Scheduling Department to effectively plan vehicular resource availability and provision for the following day concurrently with the frontline demands at the current time.
- Liaise with South Central Fleet Services when planning to move vehicles into and out of Fleet workshops and external garages for servicing and repair work.
- Liaise with the Radio & Communications team to ensure vehicles are made available at designated locations for routine repairs to communications equipment.
- Liaise with the Clinical Equipment Team to ensure vehicles are made available at designated locations for repairs to equipment and/or collect replacement equipment from CLU and repatriate to vehicles as required.
- Liaise with the Make Ready provider to ensure vehicles are made available at designated locations for scheduled and ad-hoc Deep Clean Audits, decontaminations and all other types of required cleaning and sanitation.
- Ensure the provision of vehicles for contracted events (such as Royal Ascot and other sporting events) and other non-contractual events when frontline resource availability allows.
Please see the job description for more information.
Person Specification
Qualifications
Essential
- oEducated to NVQ Level 4/Higher Education Certificate/BTEC or Advanced Diploma, or relevant experience working in a Support Desk/Customer Services setting.
Knowledge
Essential
- Use of telephony and computer systems in a work environment
Experience
Essential
- Customer Services Experience
- Call centre or office based telephony experience
Desirable
- Support Service Desk experience
- NHS experience
- Fleet or vehicle management experience
Skills
Essential
- oAbility to work on own initiative.
- oHigh standard of verbal and written communication.
- oExcellent telephone manner.
- oAbility to work under pressure.
- oAbility to work on own initiative.
Desirable
- oAdvanced keyboard skills/ touch typing
Person Specification
Qualifications
Essential
- oEducated to NVQ Level 4/Higher Education Certificate/BTEC or Advanced Diploma, or relevant experience working in a Support Desk/Customer Services setting.
Knowledge
Essential
- Use of telephony and computer systems in a work environment
Experience
Essential
- Customer Services Experience
- Call centre or office based telephony experience
Desirable
- Support Service Desk experience
- NHS experience
- Fleet or vehicle management experience
Skills
Essential
- oAbility to work on own initiative.
- oHigh standard of verbal and written communication.
- oExcellent telephone manner.
- oAbility to work under pressure.
- oAbility to work on own initiative.
Desirable
- oAdvanced keyboard skills/ touch typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
