Job summary
An Operational Team Leader role is now available within the Non-Emergency Patient Transport Service within East Sussex. The role will be based at Eastbourne.
The Patient Transport Service is a pivotal role within SCAS providing safe and efficient transport of patients to and from various healthcare settings and their home.
As an Operational Team Leader in our Patient Transport Service in Sussex, you will responsible for the day to day supervision, leadership and management of a team of Ambulance Care Assistants, management of the base, and ensuring vehicles are checked and fit for purpose, following the relevant policies, and procedures.
Main duties of the job
The main duties of the role include (please refer to the full Job Description and Person specification)
Leading and managing a team of Ambulance Care Assistants;
- Managing the day to day rota and ensuring all shifts are covered; liaising with dispatch and planning teams providing up to date information relating to resources and staff.
- Managing the PTS base, ensuring there is available stock for crews and resources.
- Leading and managing your team of ACAs alongside our Just and Learning process. Carrying out Personal Development Plans; completing audits; regular 121s to review well-being and performance; E-learning compliance; cascade and refresher training in relation to equipment. Sickness and absence reviews; Promoting our core values, and ensuring we address any behaviour or attitudes that do not reflect these values.
- Fleet Management - ensuring the Fleet is fit for purpose by liaising with our Fleet team for service and maintenance issues. Ensuring our crews take care of the vehicles and carry out daily VDI checks.
- Working closely with your Senior Operations Manager to ensure our service is meeting the standards required with patient care at the centre of our service.
- Leading your team with a positive attitude and with a coaching style, listening and encouraging to help resolve situations and providing support and guidance.
About us
The Patient Transport Service Team in Sussex is professional and well led by our Area Manager, Locality Managers, Contact Centre Manager, Senior Ops Manager and all Line Managers.
We are proud to be part of the wider SCAS family, and enjoy the benefits of the Trust in relation to Health and Well-being support, training, further education and development from our Education team; with support from our Fleet team, driving standards colleagues, HR and procurement and ICT services.
We work closely and alongside our colleagues in the Contact Centre, our Private Provider Teams, Hospital Liaison Officers, Performance Lead, and Customer Care Team.
We expect high standards from each other and strive to always be compassionate and kind when communicating with each other, respecting and understanding others views and working to resolve any situations professionally and together.
Job description
Job responsibilities
- To ensure that the day-to-day operational service delivery of patient transport to the patients and stakeholders within the area of responsibility is carried out by the most efficient and effective method possible ensuring that all relevant documentation is completed to the standard required and submitted in accordance with defined timescales /polices /procedures. To continually review these processes to ensure that changes, when made, are to the benefit of patients, purchasers and the service.
- To assist in cascade of training for operational staff in identified areas to the standard of train the trainer agreed signed off training programmes, this will take into consideration the methodology of delivery and the recipients of the training.
- To solve and provide solutions to problems that may arise on the day in the most effective and efficient way with a view to continual improvement, ensuring that resources are utilised to achieve maximum cost effectiveness epically where extended cover maybe required.
- To undertake sickness absence management, actively manage sickness absence as per the Trust Policy to include welfare contacts, return to work welfare meetings ensuring confidentiality is always maintained, monitoring the working environment for any causative factors that may be present and ensuring that all records are entered and updated via the Trusts workforce management system.
- The role is required to conduct vehicle, person, station and any other audits that may be required / necessary to the business of patient transport.
- To identify and develop, in liaison with the PTS Senior Operations or Locality Manager changes within the service which will enhance the quality of service provision. In accordance with the Trusts Towards Excellence and Continual Improvement processes.
- Promotes the team concept throughout. Has responsibility for the development and welfare of all staff for which directly responsible, ensuring they receive appraisals and individual meetings at agreed intervals, that targets are set and understood, and progress is monitored during regular reviews throughout the year. Thus, ensuring that agreed standards are attained and maintained relating to all aspect of their job role.
- To undertake dynamic risk assessments relating to Patient Transport and the safety and welfare of patients and staff. Ensuring that all factors have been considered and reported using correct documentation, this may involve working as part of a multi-disciplinary team where complexity is involved for both the safe use of equipment, patient needs access/egress to property and associated packages of care or end of life are all considered.
- To be competent and proficient with the Trusts IT Systems as appropriate to produce reports, statistics as required and ensure that all necessary and relevant documentation is completed to the required standards and in accordance with any appropriate legislation this will agree with the Senior Operations Manager PTS. This will involve the handing of potentially sensitive and confidential information relating to staff, patients, contracts, and budgets.
- To assist in partnership with the Senior Operations Manager and Commercial Vehicle and Equipment Unit to ensure that vehicles and equipment are maintained to a high standard of cleanliness and repair. Any defects or damage to be reported immediately to Commercial Vehicle and Equipment Unit and repair / replacement effected and are maintained/serviced /MOTd to agreed timeframes as required by any associated legislation. To work with the Commercial Vehicle and Equipment Unit on vehicle maintenance and processes.
- To ensure staff discipline and conduct is maintained including consistency and fairness in working practices and procedures, ensuring standards and behaviours comply with Standard Operating Procedures, Trust Policies and meet the overall expectations of the service and reinforce positive behaviours as defined by the Trust. This will include dealing with grievances, disciplinary matters at first line management level, as per current policies.
Please refer to the Job Description attached for further details
Job description
Job responsibilities
- To ensure that the day-to-day operational service delivery of patient transport to the patients and stakeholders within the area of responsibility is carried out by the most efficient and effective method possible ensuring that all relevant documentation is completed to the standard required and submitted in accordance with defined timescales /polices /procedures. To continually review these processes to ensure that changes, when made, are to the benefit of patients, purchasers and the service.
- To assist in cascade of training for operational staff in identified areas to the standard of train the trainer agreed signed off training programmes, this will take into consideration the methodology of delivery and the recipients of the training.
- To solve and provide solutions to problems that may arise on the day in the most effective and efficient way with a view to continual improvement, ensuring that resources are utilised to achieve maximum cost effectiveness epically where extended cover maybe required.
- To undertake sickness absence management, actively manage sickness absence as per the Trust Policy to include welfare contacts, return to work welfare meetings ensuring confidentiality is always maintained, monitoring the working environment for any causative factors that may be present and ensuring that all records are entered and updated via the Trusts workforce management system.
- The role is required to conduct vehicle, person, station and any other audits that may be required / necessary to the business of patient transport.
- To identify and develop, in liaison with the PTS Senior Operations or Locality Manager changes within the service which will enhance the quality of service provision. In accordance with the Trusts Towards Excellence and Continual Improvement processes.
- Promotes the team concept throughout. Has responsibility for the development and welfare of all staff for which directly responsible, ensuring they receive appraisals and individual meetings at agreed intervals, that targets are set and understood, and progress is monitored during regular reviews throughout the year. Thus, ensuring that agreed standards are attained and maintained relating to all aspect of their job role.
- To undertake dynamic risk assessments relating to Patient Transport and the safety and welfare of patients and staff. Ensuring that all factors have been considered and reported using correct documentation, this may involve working as part of a multi-disciplinary team where complexity is involved for both the safe use of equipment, patient needs access/egress to property and associated packages of care or end of life are all considered.
- To be competent and proficient with the Trusts IT Systems as appropriate to produce reports, statistics as required and ensure that all necessary and relevant documentation is completed to the required standards and in accordance with any appropriate legislation this will agree with the Senior Operations Manager PTS. This will involve the handing of potentially sensitive and confidential information relating to staff, patients, contracts, and budgets.
- To assist in partnership with the Senior Operations Manager and Commercial Vehicle and Equipment Unit to ensure that vehicles and equipment are maintained to a high standard of cleanliness and repair. Any defects or damage to be reported immediately to Commercial Vehicle and Equipment Unit and repair / replacement effected and are maintained/serviced /MOTd to agreed timeframes as required by any associated legislation. To work with the Commercial Vehicle and Equipment Unit on vehicle maintenance and processes.
- To ensure staff discipline and conduct is maintained including consistency and fairness in working practices and procedures, ensuring standards and behaviours comply with Standard Operating Procedures, Trust Policies and meet the overall expectations of the service and reinforce positive behaviours as defined by the Trust. This will include dealing with grievances, disciplinary matters at first line management level, as per current policies.
Please refer to the Job Description attached for further details
Person Specification
Essential
Essential
- Full manual UK Driving Licence C1 with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected) 1.
- Accredited ACA Foundation Course Qualification (will be required to attain if not held)
- Business administration and/or Management or qualification to level 4 or proven equivalent experience (must be willing to attain relevant qualification if not held)
- FAAW Qualification
- Experience of working to KPIs
- Experience of Working in a Team
Desirable
- Supervisory experience in customer care / patient setting
- Good working knowledge of computer software, word, excel, microsoft office
- Experience of Leadership
- Knowledge of NHS Patient Transport Operations
- Previous experience of Ambulance Care Assistant Role
Person Specification
Essential
Essential
- Full manual UK Driving Licence C1 with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected) 1.
- Accredited ACA Foundation Course Qualification (will be required to attain if not held)
- Business administration and/or Management or qualification to level 4 or proven equivalent experience (must be willing to attain relevant qualification if not held)
- FAAW Qualification
- Experience of working to KPIs
- Experience of Working in a Team
Desirable
- Supervisory experience in customer care / patient setting
- Good working knowledge of computer software, word, excel, microsoft office
- Experience of Leadership
- Knowledge of NHS Patient Transport Operations
- Previous experience of Ambulance Care Assistant Role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
