Royal Berkshire NHS Foundation Trust

Patient Pathway Assistant / Receptionist (WBCH Thatcham) 22.5 hrs

The closing date is 12 April 2026

Job summary

Band 2 Patient Pathway Assistant / Receptionist (WBCH Thatcham)

This is a part-time post for 22.5 hours per week.

PLEASE NOTE: This post is based at West Berkshire Community Hospital (WBCH), London Road, Benham Hill, Thatcham, RG18 3AS.

The post holder will be responsible for delivering an effective and efficient support service to specialty/CAT teams, and to assist in the provision of quality patient care.

This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

Main duties of the job

To cover a busy outpatient reception desk based at West Berkshire Community Hospital, covering checking patients, checking their details on arrival , booking future appointments, scanning and keeping medical records up-to-date and various other administration duties as required.

About us

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro-rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

193-7897128NCG

Job locations

West Berkshire Community Hospital

London Road, Benham Hill

Thatcham

RG18 3AS

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details of the job role.

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Experience of working in reception
Experience of working with the general public

Qualifications

Essential

Basic literacy and numeracy skills' or 'Entry Level 2/3

Desirable

NVQ Level 2 in Business Administration/Custom er Care or acquired equivalent experience
GCSE or equivalent

Person Specification

Experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Experience of working in reception
Experience of working with the general public

Qualifications

Essential

Basic literacy and numeracy skills' or 'Entry Level 2/3

Desirable

NVQ Level 2 in Business Administration/Custom er Care or acquired equivalent experience
GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

West Berkshire Community Hospital

London Road, Benham Hill

Thatcham

RG18 3AS

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

West Berkshire Community Hospital

London Road, Benham Hill

Thatcham

RG18 3AS

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)