Job responsibilities
Job Title
EMERGENCY DEPARTMENT FACILITIES ASSISTANT
Band
2
Managerial
Reporting
Responsibility
Hayley Hughes/Sam Murby
Professional
Reporting
Responsibility
Hayley Hughes (Associate Directorate Manager for Emergency Care)
Sam Murby (ED Admin Manager)
Job Summary
Participates in cleaning, stocking up and other non-clinical duties as required to ensure the smooth running of the department.
Cleaning of Equipment as per Infection Control Guideline.
Transfer of patients within the unit and other areas of the hospital and escorting patients to other departments
Maintaining stock areas clean, tidy and maintaining stock supplies on the unit.
The post holder is expected to be flexible, multi task, and have the ability to work within a team and independently without direct supervision.
The post holder will be expected to provide a vital supporting role to the Emergency Department carrying tasks which will include but not limited to patient and non patient portering, general cleaning and housekeeping duties including making hot drinks for patients post procedures
PRINCIPLE RESPONSIBILITIES Communication
1. Communicates effectively and respectfully with patients, their relatives/visitors, ward/team leaders and all members of the multi-professional team utilising both verbal and non-verbal communication methods.
2. Answers the telephone and assist with enquiries in a polite and professional manner ensuring a positive impression of the department/organisation and self.
3. Works as an effective member of the team and demonstrate understanding the role of the team work in delivery of high understanding of the possible reasons for complaints and works in a manner which minimises such events seeking the support and guidance of the Registered Nurse as required.
Clinical
1. Maintains standards of infection prevention and control within the boundaries of your responsibility.
2. Ensuring that the equipment e.g. wheelchairs and trolleys are sited in designated areas are clean, maintained and available for use at any time.
3. Participates in moving and handling patients in a manner which is safe for both the patient, colleagues and the post holder in accordance to Trust Manual Handling Policy and patients individual risk assessments.
4. Participates in cleaning, stocking up and other non-clinical duties as required to ensure the smooth running of the department.
5. Ensures own practice adheres to Trust Infection Control policies and Procedures at all times e.g. Hand Hygiene.
Role Responsibilities
1. Demonstrates understanding of the boundaries of the Facilities Assistant role and the ability to assertively refuse to undertake skills /tasks which fall outside of role e.g. undertaking patient assessments, neurological observations.
2. Transfer of patients within the unit and other areas of the hospital and escorting patients to other departments.
3. The role will include cleaning of equipment, maintaining a tidy environment, stocking up and maintenance of stock levels on the unit. It will also involve liaising with clinical engineering to ensure the maintenance of equipment and IT to ensure the maintenance of IT equipment.
4. Develop working knowledge of Emergency Department Equipment and accessories and ordering systems on the unit and in the Trust.
5. Develop and maintain high standards of working relationships with patients, staff, managers as well as other departments in the Trust.
6. Attend yearly statutory training, which will include but not limited to Minimal Handling, Infection Control, Basic Life Support (Resuscitation), Fire and Health and Safety.
7. Ensuring equipment e.g. wheelchairs and trolleys are sited in designated areas are clean, maintained and available for use at any time.
8. Ensuring that the department corridors, unit entrances and exits are kept clean and clear of obstacles and rubbish.
9. Participates in audits of stock on the unit and maintenance of stock areas on the unit ensuring adequate but not excessive supplies are maintained.
10. Ensure the unit meets and maintains a high standard of cleanliness and tidy at all times. Participates in cleaning, stocking up and other non-clinical duties as required to ensure the smooth running of the ward /dept.
11. Contribute generally to the establishment and the development of a quality service.
12. Any other duties as required or delegated by the Nurse in Charge.
13. Have the ability to work within a team and independently without direct supervision.
14. Demonstrate a positive attitude.
15. Ability to plan, priorities workload and manage time effectively.
16. Work independently without direct supervision. 17. Ensuring safe movement of medical equipment.
This job description is not exhaustive and will be subject to periodic review in association with the post-holder.
Confidentiality
Your attention is drawn to the confidential aspects of this post. Any matters of a confidential nature, including information relating to the diagnosis and treatment of patients, individual staff records and details of contract prices and terms, must under no circumstances be divulged to any unauthorised person or persons. Breaches of confidence will result in disciplinary action which may result in dismissal.
You should also be aware that regardless of any disciplinary action taken, a breach of confidence could also result in a civil action for damage.
Equality of Opportunity and Diversity
The Royal Berkshire NHS Foundation Trust operates an Equality of Opportunity and Diversity policy. The policy aims to ensure that no job applicant, employee or former employee suffers direct unlawful or unfair discrimination, or is disadvantaged by any conditions or requirements which cannot be justified.
Health and Safety at Work Act
You are required to take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions at work and to cooperate with the Trust to ensure that statutory and departmental safety regulations are followed.
Medical Questionnaire
The appointment is subject to the completion of a satisfactory medical questionnaire which may involve a medical examination. You may also be required to undergo medical examinations in the future and/or at intervals stipulated by the employing Trust.
Smoking Policy
The Royal Berkshire NHS Foundation Trust has a Smoke Free policy. Smoking is not permitted in any of the Trusts properties or in Trust grounds.
Infection Control
The Trust has designated the prevention and control of infection and the full implementation of the Health Act (2006) as a core component in the organisation's clinical governance, managing risk and patient safety programmes. In consequence, all employees are expected to:
i) Follow consistently high standards of infection control practice, especially with reference to hand decontamination, adherence to dress/uniform code, and for clinical staff, aseptic technique.
ii) Be aware of and follow all Trust infection control guidelines and procedures relevant to their work.
iii) Participate in mandatory training and annual updates.
iv)
PERSON SPECIFICATION Band 2 Emergency Department
Facilities Assistant
Key
A = assessed from application form. I = assessed through interview. AS= assessed through an assessment process. R = confirmed from reference. OH = occupational health clearance.
ESSENTIAL
DESIRABLE
Education, Qualifications & Training
No formal academic qualifications are required.
Must be able to communicate effectively in
English using both verbal and written means of
communication. A, I & AS
Good literacy and numeracy
Accurate and precise attention to detail
AS
I
Experience
Experience of cleaning.
Experience of working within a team.
Demonstrate initiative and self-motivation
Previous experience of working in a hospital
setting. A
Skills, Knowledge & Abilities
Demonstrates the ability to communicate clearly and effectively. Ability to plan, prioritise and manage time effectively I and AS
Demonstrates an empathetic, caring and sensitive approach to patients, relatives and
carers. A, I & AS
Demonstrates the ability to place the patient at the centre of care
Demonstrates ability to work effectively within a team. A, I and R
Shows motivation in developing new skills and knowledge. Embraces change and innovation positively and with enthusiasm. A & I
Demonstrates understanding of personal accountability and role boundaries. I
Well presented. I
R
Demonstrates insight into potential emotional / distressing aspects of care work and can outline ways in which they would deal with this. A & I
Other
Information technology literate. A
Demonstrates attention to detail. A
Excellent timekeeping and a flexible approach
to work. I
Good attendance record in previous posts or
during training. R
Able to meet the physical demands of the job such as moving and handling patients and assembling, operating and maintaining clinical
equipment. OH
Reliable and punctual. I
