Credit Controller
The closing date is 28 January 2026
Job summary
We are looking for a dynamic Credit Controller to join our Accounts Receivable Team at The Royal Berkshire NHS Foundation Trust. This is a fantastic opportunity for the right individual to work with the wider operational teams, our solicitors, Private Patient insurance providers and other NHS Organisations in recovering a wide range of debts in line with our SFIs and the Debt Policy while ensuring accurate records are maintained. You will be working closely with the AR Team Leader and the Overseas Visitor Credit Controller within the team.
Main duties of the job
Main Duties will include
The proactive pursuit and recovery of debts through communication with all relevant parties, firstly through reminder letters with follow-up telephone calls to ensure cash is recovered on a timely basis.
Preparing correspondence for cases referred to a third party collectors, in consultation with the AR Team Leader.
Screening and logging of all information received, including updates from debtors and private patient insurance provider summaries.
Working with the wider AR team to clean up the Debtors Ledger following resolution and successful debt recovery on accounts.
You will deliver a world class service through personal conduct, professional responsibility and aligning with the business needs. You will have a desire to Get it Right first time, eliminating duplication and unproductive time. You will be focussed on high customer satisfaction, both with internal and external stakeholders, demonstrating a balanced approach.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Details
Date posted
21 January 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7157892COR-A
Job locations
Princes House
73A London Road
Reading
RG1 5UZ
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Princes House
73A London Road
Reading
RG1 5UZ
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Royal Berkshire NHS Foundation Trust's privacy notice (opens in a new tab)