Job summary
To interpret national policy to support the development and implementation of the Trust's Membership Strategy, Membership Recruitment Plan and Membership Communication Plans.
Provides advice and support to Trust committees, working groups and other bodies as may be assigned.
Liaise with NHS Providers Membership Network to ensure the Trust remains up to date and aligned with national developments
Main duties of the job
1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans.
2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy.
3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections.
4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors.
5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately.
6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
Key Responsibilities/Duties
Membership
1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans.
2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy.
3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections.
4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors.
5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately.
6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile.
7. Be responsible for identifying and building joint working opportunities for Trust Membership and strategy within the Integrated Care Board (ICB)
8. Be responsible for supplier relationships with the Membership Database host and the Returning Officer and ensure that value for money is obtained from contracting arrangements.
9. Develop member surveys, run member focus groups; source and arrange membership clinical information events.
10. Analyse the demographics of the membership, compare and contrast with National Census and other available information. Utilising these data extracts from a number of sources to interrogate the membership data and establish the demographics of Trust membership, ensuring they are representative of our local population.
11. Give opinion and course of action to the Trust on where the membership data is in conflict to that of the Membership and Governor Engagement Strategy action plans.
12. Prepare appropriate data extracts for specific member groups as required by the Trust, for any activities being undertaken by the Trust such as consultation on key areas of interest identified, targeted communications etc.
13. Work with the Corporate Governance Manager to co-ordinate the induction and ongoing training and development for Council of Governors.
14. Develop and manage a comprehensive support service to Governors.
15. Develop and oversee the operation of a membership database ensuring that data is accurate, secure compliant with all relevant legislation and reflects the Trusts Constitution.
16. Be the main point of contact for the Council of Governors.
17. Produce the Membership Report for Governors to present to Trust Members and the general public at the Annual General Meeting (AGM) and support relevant governors in presenting their report.
18. Developing and implementing plans to deliver the membership engagement and development strategy. This will require good project management skills and attention to detail as well as creative thinking and a solutions driven and engagement focussed approach. This work will involve monitoring membership numbers to determine where there may be gaps, and creating a diverse programme of events/outreach activities. Exploring the possibilities for working closely and delivering events with the Community Engagement, communications and volunteering teams and ensuring that Governors are involved with this.
19. Develop and participate in initiatives for joint working with other Foundation Trusts and the Foundation Trust Network and effectively represent the Trust.
20. Represent the Trust in membership recruitment campaigns with external stakeholders, public and patient groups and at exhibitions and recruitment events in the community.
Please see attached job description for full details.
Job description
Job responsibilities
Key Responsibilities/Duties
Membership
1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans.
2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy.
3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections.
4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors.
5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately.
6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile.
7. Be responsible for identifying and building joint working opportunities for Trust Membership and strategy within the Integrated Care Board (ICB)
8. Be responsible for supplier relationships with the Membership Database host and the Returning Officer and ensure that value for money is obtained from contracting arrangements.
9. Develop member surveys, run member focus groups; source and arrange membership clinical information events.
10. Analyse the demographics of the membership, compare and contrast with National Census and other available information. Utilising these data extracts from a number of sources to interrogate the membership data and establish the demographics of Trust membership, ensuring they are representative of our local population.
11. Give opinion and course of action to the Trust on where the membership data is in conflict to that of the Membership and Governor Engagement Strategy action plans.
12. Prepare appropriate data extracts for specific member groups as required by the Trust, for any activities being undertaken by the Trust such as consultation on key areas of interest identified, targeted communications etc.
13. Work with the Corporate Governance Manager to co-ordinate the induction and ongoing training and development for Council of Governors.
14. Develop and manage a comprehensive support service to Governors.
15. Develop and oversee the operation of a membership database ensuring that data is accurate, secure compliant with all relevant legislation and reflects the Trusts Constitution.
16. Be the main point of contact for the Council of Governors.
17. Produce the Membership Report for Governors to present to Trust Members and the general public at the Annual General Meeting (AGM) and support relevant governors in presenting their report.
18. Developing and implementing plans to deliver the membership engagement and development strategy. This will require good project management skills and attention to detail as well as creative thinking and a solutions driven and engagement focussed approach. This work will involve monitoring membership numbers to determine where there may be gaps, and creating a diverse programme of events/outreach activities. Exploring the possibilities for working closely and delivering events with the Community Engagement, communications and volunteering teams and ensuring that Governors are involved with this.
19. Develop and participate in initiatives for joint working with other Foundation Trusts and the Foundation Trust Network and effectively represent the Trust.
20. Represent the Trust in membership recruitment campaigns with external stakeholders, public and patient groups and at exhibitions and recruitment events in the community.
Please see attached job description for full details.
Person Specification
Shortlisting
Essential
- Previous NHS experience A minimum of 2 years' experience across one or more of the following areas: Law, Freedom of Information Act, Governance, Working with large groups of people Previous experience of effective line management skills including staff appraisals and development and leadership
- Minimum of two years' relevant experience in administrating the meetings process in an organisation. Previous NHS experience
- High standard of Minute-Taking
Desirable
- Knowledge of Board and Corporate administration processes Ability to understand complex legal, regulatory and statutory requirements and provide advice and guidance on these to Executive Directors, their direct reports and to a wide variety of clinical and non-clinical teams across the Trust.
Shortlisting
Essential
- Previous NHS experience A minimum of 2 years' experience across one or more of the following areas: Law, Freedom of Information Act, Governance, Working with large groups of people Previous experience of effective line management skills including staff appraisals and development and leadership
- Minimum of two years' relevant experience in administrating the meetings process in an organisation. High standard of minute taking
- Knowledge of Board and Corporate administration processes Ability to understand complex legal, regulatory and statutory requirements and provide advice and guidance on these to Executive Directors, their direct reports and to a wide variety of clinical and non-clinical teams across the Trust.
Desirable
- Hold or study towards Institute of Chartered Secretaries qualification.
Person Specification
Shortlisting
Essential
- Previous NHS experience A minimum of 2 years' experience across one or more of the following areas: Law, Freedom of Information Act, Governance, Working with large groups of people Previous experience of effective line management skills including staff appraisals and development and leadership
- Minimum of two years' relevant experience in administrating the meetings process in an organisation. Previous NHS experience
- High standard of Minute-Taking
Desirable
- Knowledge of Board and Corporate administration processes Ability to understand complex legal, regulatory and statutory requirements and provide advice and guidance on these to Executive Directors, their direct reports and to a wide variety of clinical and non-clinical teams across the Trust.
Shortlisting
Essential
- Previous NHS experience A minimum of 2 years' experience across one or more of the following areas: Law, Freedom of Information Act, Governance, Working with large groups of people Previous experience of effective line management skills including staff appraisals and development and leadership
- Minimum of two years' relevant experience in administrating the meetings process in an organisation. High standard of minute taking
- Knowledge of Board and Corporate administration processes Ability to understand complex legal, regulatory and statutory requirements and provide advice and guidance on these to Executive Directors, their direct reports and to a wide variety of clinical and non-clinical teams across the Trust.
Desirable
- Hold or study towards Institute of Chartered Secretaries qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
