Head of Digital Portfolio

Job responsibilities

Programme Delivery

• Direct and lead the delivery and implementation of the Trust Digital programme portfolio taking personal accountability for the outcome(s) and the realisation of the associated benefits.

• Manage digital delivery governance arrangements according to appropriate requirements and quality.

• Manage the Initial engagement with the stakeholders to establish and identify requirements of any Digital deliveries.

• Identify and manage the key strategic risks and issues facing the programme.

• Chair reviews of the programme and assess the programmes continued alignment with objectives, capability of delivery and measurable achievement of benefits.

• Audit of programme health and activities, processes, and systems.

• Personally oversee development and execution of business cases / bids for digital investment (e.g. liaising with NHS England)

Communication and Relationship Skills

• The post holder will be required to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues to a wide range of audiences including executive directors.

• Maintain close relationship with Digital Programme Management Office (PMO) expert level, managing complex programme interdependencies.

• Manage potentially antagonistic situations with staff and stakeholders within an operational setting working to successful outcomes.

• Deal with complex and conflicting subject matter problems or in day-today workload in workshops, meetings, one-on-one communications, and other events, comprising various parts of the business.

• Advocate development of an improvement culture

• Communicate sensitive Digital service issues to a wide range staff both internally and across the Integrated care System (ICS)

• Ensure optimum engagement, securing appropriate buy in, support and understanding.

• Provide and receive highly complex, sensitive, and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.

• Employ effective communication, negotiation and influencing skills to enable effective service management with stakeholders at all levels (including Executive Directors, Chief Executives) who may hold differing and contentious views.

• Deliver presentations on Portfolio developments to large multi-disciplinary audiences e.g., Clinicians, Finance, HR, and Executive staff which are likely to be challenging as linked to significant new ways of working.

Planning and Organisational Skills

• Establish and maintain strong governance, processes and standardised documentation for all projects and programmes within their remit, working with the AD of Digital Delivery to define and continuously improve the delivery framework for the DDAT team.

• Responsible for the development and maintenance of ongoing programme initiation documentation.

• Plan and organise a broad range of complex activates in relation to the digital programme and the wider ICS which may require adjustment such as long-term plans, business cases impact across organisations.

• Ensure the postholder considers risk and quality impact of all initiatives.

• Produce and update high quality portfolio documentation including portfolio plans, communication plans, benefits realisation plans, highlight and exception reports.

• Identify project stakeholders and implement sustainable stakeholder management plans.

• Liaise closely with identified IT service providers, PMO offices, managers and clinicians across BOB ICS and the wider region to agree resource commitments and influence, negotiate and implement highly complex development changes, in order to prioritise and deliver service improvements.

• Makes major contribution to corporate policies and strategy.

• To plan and organise a broad range of complex activities, adjust plans and / or strategies which may impact across the organisation.

• Actively develop improvement stories to share internally and externally to demonstrate value and impact.

• Ensure the completion of quality and equality impact assessments for all change projects to ensure no detrimental impact to our patients or staff.

• Contributes to long term Digital Service strategies and takes lead in advising long-term strategic digital system planning for the whole organisation.

• To support the development of roadmaps for the development of digital solutions for the next 2-5 years ensuring the vision is incorporated into the Digital ICS strategic plans.

Managerial:

• Undertake appraisals for team members on an annual basis ensuring feedback on performance are given at regular intervals throughout the year.

• Promote learning and development within the Team, acting as the professional lead for digital delivery, digital clinical change and business analysis, ensuring continuous professional development of team members and the wider DDAT team in these disciplines.

• Support the management and development of all staff within the Department ensuring that personal development mechanisms are in place and adhered to.

• Manage staff in accordance with the standard HR practices along with Agenda for Change, Improving Working Lives and family friendly work initiatives.

• Promote an open, honest collaborative and participative can do culture and values.

• Enhance the performance and motivation of staff in the programme team, ensuring the effective use of skills and flexibility by promoting professional and personal development.

• Promote the principles of Improving Working Lives amongst your team ensuring fairness and equity.

• Communicate effectively with your team on a timely basis ensuring robust systems exist so that staff feels informed.

• Have responsibility for risk management and health and safety in the workplace.

Education

Essential

• Masters-level degree or equivalent experience in a related subject
• Professional Scrum Master (PSM) I / AgilePM / Lean Six Sigma, or similar, or equivalent practical experience
• Evidence of Continuing Professional Development

Desirable

• ITIL v3 Service Management Qualification (Foundation level)
• NHS relevant Management qualification (e.g. inspirational leaders course, Edward Jenner, Kings Fund Management course)
• Professional Scrum Master (PSM) II / Professional Agile Leadership or similar advanced project management qualification
• Business analysis qualification, or equivalent practical experience

Experience

Essential

• Practical experience of delivering complex digital projects, ideally in the NHS or wider UK public sector
• Practical experience delivering projects using an Agile Scrum or Kanban methodology
• Proven experience of writing, presenting gaining approval for Business cases / Bids / Statements Of Work / Technical Requirements
• Able to coach and lead teams in Agile and Lean processes
• Experience of using Agile project management tools (e.g. Jira, Trello, etc.) to a high level of proficiency
• Proven ability to translate business requirements into delivered solutions
• Ability to perform complex data analysis and assure complex pieces of data or business analysis modelling done by others
• Strong Vendor Management skills in building, maintain relationships both at a commercial and Operational level
• Proven experience of applying methods and techniques for reporting progress and financial compliance against an agreed plan and business objectives to a range of senior managers including directors and the Senior Responsible Officer
• Demonstrating a strong strategic perspective that understands the corporate view and maintains the organisation's long-term vision
• Demonstrable ability to identify, plan and coordinate a set of related projects within a programme of business change
• Demonstrable ability to manage complex and multiple interdependencies in support of specific business strategies within an IT environment to the successful achievement of planned business benefits
• Demonstrable experience of involvement in the creation of IT Strategic Direction and roadmap including the creation and presentation of business cases

Desirable

• Experience of the English public sector procurement process, including knowledge of digital frameworks (e.g. G-Cloud)
• Experience of working in the NHS at senior manager level
• Experience leading a continual portfolio planning process in a very complex environment

Skills, Knowledge and Abilities

Essential

• Able to maintain productive working relationships with stakeholders
• Able to communicate effectively with internal and external stakeholders and secure cooperation with colleagues, verbally and in writing
• Able to present complex information to staff with limited technical knowledge, and differing levels of understanding and seniority
• Ability to provide information reporting to a high standard
• Able to work independently and without supervision and be responsible for own workload, assuring agreed objectives are met
• Able to work under pressure with externally defined schedules, changing priorities and a complex and political agenda
• Able to understand competing priorities, resolve contention, facilitate compromise, repair relationships and clear blockages
• Proven ability and experience of demonstrating strong credible, professional leadership skills including the provision of clear direction, motivating and inspiring others to overcome obstacles of delivery, and providing a culture of empowerment, accountability and recognition
• Experience in delivering transformation or large programmes, and strategic change programmes that bring sustainable benefits

Desirable

• Able to act as a recognised expert and advocate for Agile and Lean approaches
• Knowledge of the GDS or NHS Service Standard
• In depth knowledge of current NHS DDAT strategies, structures and processes
• Ability to organise and facilitate workshops with services to map processes and drive requirements definition
• Ability to identify dependencies in plans across projects / services and co-ordinate delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).