Royal Berkshire NHS Foundation Trust

Health Advisor Results Assistant - Fixed Term

The closing date is 30 October 2025

Job summary

Health Advisor Results Assistant - Part time 15 h/w - Fixed Term Contract for 12 months

The role will focus on result management, which will include contacting patients, reviewing results, and sending reminders for patient recalls. Additionally, the role will involve identifying any errors or discrepancies in the results or patient data and promptly bringing these to the attention of the senior team for appropriate action.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Main duties of the job

Communicates effectively and respectfully with patients, their relatives, team leaders and all members of the multi-professional team utilising a wide range of well-developed communication methods.

Effectively adapts communication methods as required for patients with sensory impairments such as hearing loss, speech difficulties, seeking support and guidance from Registered Practitioners as required.

Works as an effective team member and demonstrates a good understanding of the role of team work in the delivery of high quality care.

Please see full job description for more information.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata (This will be prorata depending on hours)

Contract

Secondment

Working pattern

Part-time

Reference number

193-7572495NCG

Job locations

Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Person Specification

Education/Qualification

Essential

GCSE or equivalent

Desirable

Computer Literacy Course e.g. ECDL

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of working with patients and providing information regarding their appointments or treatment team
Experience working within sexual health

Desirable

Experience of handling patient complaints
Experience of using IDOX/Lilie systems

Skills, Knowledge, Abilities

Essential

Ability to plan, organise and accomplish a variety of concurrent assignments
Ability to follow policies and procedures
Ability to manage and interpret data correctly to inform decision making

Desirable

Knowledge of medical terminology and understanding of NHS research systems and research governance
Knowledge of the Lilie system and contribution to service improvements

Person Specification

Education/Qualification

Essential

GCSE or equivalent

Desirable

Computer Literacy Course e.g. ECDL

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of working with patients and providing information regarding their appointments or treatment team
Experience working within sexual health

Desirable

Experience of handling patient complaints
Experience of using IDOX/Lilie systems

Skills, Knowledge, Abilities

Essential

Ability to plan, organise and accomplish a variety of concurrent assignments
Ability to follow policies and procedures
Ability to manage and interpret data correctly to inform decision making

Desirable

Knowledge of medical terminology and understanding of NHS research systems and research governance
Knowledge of the Lilie system and contribution to service improvements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)