Royal Berkshire NHS Foundation Trust

Assistant Patient Pathway Coordinator (CAT 9) - Fixed Term 12 Months

The closing date is 02 November 2025

Job summary

Band 3 Assistant Patient Pathway Coordinator (CAT 9)

**This is fixed-term/secondment opportunity for 12 months to cover maternity leave.**

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

Process and log all referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
Complete clinic cancellation forms and process according to SOP.
Reschedule outpatient clinics as requested - to be done in line with waiting time targets.
Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs.
Cover Pain reception when required.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

18 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

193-7431284NCG-A

Job locations

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job description and Person Specification for further details of the role.

Job description

Job responsibilities

Please refer to the attached Job description and Person Specification for further details of the role.

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration/ Customer Care or acquire equivalent experience
GCSE's or equivalent

Desirable

Computer Literacy Course, e.g. ECDL
Good knowledge of specialty specific patient pathways

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Accurate data entry, typing and checking skills

Desirable

Experience of working in the NHS

Skills

Essential

Ability to plan, organize and accomplish tasks set
Interpersonal Skills

Desirable

Thorough knowledge of healthcare administrative systems and processes

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration/ Customer Care or acquire equivalent experience
GCSE's or equivalent

Desirable

Computer Literacy Course, e.g. ECDL
Good knowledge of specialty specific patient pathways

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Accurate data entry, typing and checking skills

Desirable

Experience of working in the NHS

Skills

Essential

Ability to plan, organize and accomplish tasks set
Interpersonal Skills

Desirable

Thorough knowledge of healthcare administrative systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)