Job summary
We are looking for a Full Time ward clerk to help support our busy Respiratory Unit.
The hours will be 8:00am to 4pm but there will need to be some flexibility when required.
Prior experience as a ward clerk in the hospital would be beneficial as would a knowledge of the EPR system.
Strong communication skills are essential for this role.
Main duties of the job
Public facing role so strong communication skills are essential
Handle telephone conversation effectively whilst maintaining confidentiality and professionalism
High standard of computer literacy
Knowledge of EPR system is essential
Supporting the ward with stocking up, maintaining a tidy and clean environment and help with stores ordering / unpacking
About us
Diversity is what makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
- Daily planning:
- Report to duty punctually and prepare for the days activities.
- Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations).
- Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
Outpatient Appointment Booking
- Arrange and book outpatient follow-up appointments as directed by clinical staff.
- Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
IT and Systems Competency
- Operate hospital information systems efficiently, including:
- EPR (Electronic Patient Records)
- Microsoft Teams(for communication and virtual meetings)
- Microsoft Word & Excel(for documentation, data entry, and reporting)
- Troubleshoot minor system issues or escalate to IT support when necessary.
Confidentiality and Data Protection
- Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework.
- Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel.
Resource Management
- Monitor the use of administrative and clinical supplies on the ward.
- Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste.
- Report shortages or maintenance issues in a timely manner to the appropriate department.
Communication and Collaboration
- Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries.
- Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
- Relay messages, update patient statuses, and follow through on ward-based tasks promptly.
Documentation and Filing
- Maintain accurate and up-to-date patient records.
- File paperwork efficiently, ensuring accessibility for authorized staff.
- Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
Support for Clinical Team
- Prepare patient notes and relevant documents for ward rounds or MDT meetings.
- Assist with the administrative aspects of admissions, discharges, and transfers.
Health and Safety / Infection Control
- Follow infection control protocols when handling documents and equipment.
- Report any health and safety concerns to the relevant manager immediately.
Other Duties
- Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
- Participate in training sessions to update knowledge and skills relevant to the role.
Job description
Job responsibilities
- Daily planning:
- Report to duty punctually and prepare for the days activities.
- Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations).
- Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
Outpatient Appointment Booking
- Arrange and book outpatient follow-up appointments as directed by clinical staff.
- Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
IT and Systems Competency
- Operate hospital information systems efficiently, including:
- EPR (Electronic Patient Records)
- Microsoft Teams(for communication and virtual meetings)
- Microsoft Word & Excel(for documentation, data entry, and reporting)
- Troubleshoot minor system issues or escalate to IT support when necessary.
Confidentiality and Data Protection
- Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework.
- Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel.
Resource Management
- Monitor the use of administrative and clinical supplies on the ward.
- Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste.
- Report shortages or maintenance issues in a timely manner to the appropriate department.
Communication and Collaboration
- Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries.
- Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
- Relay messages, update patient statuses, and follow through on ward-based tasks promptly.
Documentation and Filing
- Maintain accurate and up-to-date patient records.
- File paperwork efficiently, ensuring accessibility for authorized staff.
- Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
Support for Clinical Team
- Prepare patient notes and relevant documents for ward rounds or MDT meetings.
- Assist with the administrative aspects of admissions, discharges, and transfers.
Health and Safety / Infection Control
- Follow infection control protocols when handling documents and equipment.
- Report any health and safety concerns to the relevant manager immediately.
Other Duties
- Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
- Participate in training sessions to update knowledge and skills relevant to the role.
Person Specification
essential
Essential
Desirable
essential
Essential
Desirable
Person Specification
essential
Essential
Desirable
essential
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
