Royal Berkshire NHS Foundation Trust

Receptionist (Pain Management)

The closing date is 24 September 2025

Job summary

Receptionist (Pain Management Clinic)

Part time - 33 h/w.

The Pain Management Clinic is looking for a part-time band 2 Receptionist to join our busy Pain Management team.

Reception is the first point of contact within our busy service therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

Main duties of the job

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

Process and log referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).

Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.

Co-ordinate appointments and procedures at other hospitals and organisations, where the patient pathway requires input from these.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

193-7478465NCG

Job locations

Pain Management Clinic

Royal Berkshire Hospital, Craven Road

Reading

RG1 5LE

Job description

Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education

Essential

GSCE (or equivalent) or above in Maths and English Language

Experience

Essential

Experience within a customer service setting
Experience of note management
Previous experience of working with databases and maintaining data quality

Desirable

Reception experience
Experience within an NHS administration environment
Experience of working with clients of differing healthcare needs
Experience of working to tight deadlines

Apitutdes, Personal, Charactristics

Essential

Good interpersonal skills, good time management, good I.T. skills, good telephone manner
Able to prioritise workload, manage time and report issues of concern to senior staff
Work in a non-judgmental manner
Uphold confidentiality
Self -awareness
Motivated, enthusiastic, organised, attention to details

Person Specification

Education

Essential

GSCE (or equivalent) or above in Maths and English Language

Experience

Essential

Experience within a customer service setting
Experience of note management
Previous experience of working with databases and maintaining data quality

Desirable

Reception experience
Experience within an NHS administration environment
Experience of working with clients of differing healthcare needs
Experience of working to tight deadlines

Apitutdes, Personal, Charactristics

Essential

Good interpersonal skills, good time management, good I.T. skills, good telephone manner
Able to prioritise workload, manage time and report issues of concern to senior staff
Work in a non-judgmental manner
Uphold confidentiality
Self -awareness
Motivated, enthusiastic, organised, attention to details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Pain Management Clinic

Royal Berkshire Hospital, Craven Road

Reading

RG1 5LE

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Pain Management Clinic

Royal Berkshire Hospital, Craven Road

Reading

RG1 5LE

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)