Royal Berkshire NHS Foundation Trust

Patient Pathway Support

The closing date is 02 October 2025

Job summary

Band 2 Patient Pathway Suport

This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Support(PPS). We currently have an opportunity for a Fixed-Term Maternity Cover role as a full -time Band 2 PPS at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.

Main duties of the job

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to CAT11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

About us

The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

193-7426137UCGB2-PPSv2

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The post holder will be responsible for delivering an effective and efficient support service to specialty/CAT teams, to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

For further information about this role, please contact Jose Munoz Villaplana on email: jose.munozvillaplana@royalberkshire.nhs.uk

Job description

Job responsibilities

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

For further information about this role, please contact Jose Munoz Villaplana on email: jose.munozvillaplana@royalberkshire.nhs.uk

Person Specification

Skills, Knoledge, Ability

Essential

Accurate data entry, typing and checking skills
Ability to communicate effectively with people at all levels
Computer skills in MS Word and Excel

Desirable

Awareness of patient pathways

Previous experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Health records experience
Experience of working within a multi-disciplinary team
Experience of working with the general public

Physical Requirements

Essential

Fit and physically capable of note handling, including lifting, carrying , bending and walking

Education/Qualification

Essential

Basic literacy and numeracy skills' or 'Entry Level 2/3

Desirable

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Person Specification

Skills, Knoledge, Ability

Essential

Accurate data entry, typing and checking skills
Ability to communicate effectively with people at all levels
Computer skills in MS Word and Excel

Desirable

Awareness of patient pathways

Previous experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Health records experience
Experience of working within a multi-disciplinary team
Experience of working with the general public

Physical Requirements

Essential

Fit and physically capable of note handling, including lifting, carrying , bending and walking

Education/Qualification

Essential

Basic literacy and numeracy skills' or 'Entry Level 2/3

Desirable

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)