Royal Berkshire NHS Foundation Trust

Patient Pathway Coordinator (CAT 1 ENT, Plastics & OMF)

The closing date is 14 September 2025

Job summary

Band 4 Patient Pathway Coordinator (CAT Team 1 - ENT, Plastics and MaxFax)

This position will be based primarily at Townlands Memorial Hospital in Henley-on-Thames.

An exciting opportunity has arisen for a Patient Pathway Coordinator (PPC) to join our Clinical Administration Team in CAT 1 Department.

We are looking for a candidate who can provide support to clinical and non-clinical staff.

You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Main duties of the job

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

CAT 1 Team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

About us

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-7423014PCG

Job locations

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details of the role.

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details of the role.

Person Specification

Education/Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Person Specification

Education/Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)