Live Lab Senior Manager

Job description

Job responsibilities

Consultancy Design and Testing

Working closely with the RBFT Improvement Team, design partners and a guiding group:

• Understand the current improvement model used at RBFT and interpret key milestones into a deliverable package for others to use.
• Build professional and comprehensive material that clearly evidences the structured approach the Live Lab team takes to standardise our delivery model. This will include PowerPoint slide decks, PDF brochures and other supporting materials (i.e. templates, standard work and tools) for use in the roll out of the consultancy offer. You will be confident in using these tools to flexibly communicate and sell the offer in a compelling way.

• Develop detailed delivery models for each of the consultancy offers including learning plans, schemes of work and outcomes.

• Be comfortable delivering and working with Executive Leadership teams and senior managers from a range of organisations
• Be able to develop and grow coaching relationships with senior leaders
• Design a standard readiness review programme based off testing with pilot sites. This will be the first step in working with any clients and will allow for a bespoke offer to be produced based entirely on client needs and the progress they have made internally.
• Design, test and implement a peer-to-peer coaching model which meets the needs of the clients. Creating a bank of coaches and thinking innovatively about partnership and roll out models to always ensure value for money for clients.
• Lead the set up and running of live lab sessions for NHS sites to learn and see how RBFT works, including delivering learning objectives, logistics and planning of these sessions
• Be comfortable working as part of a delivery team

Relationship Management

Support the Associate Director of Improvement and Transformation to develop and maintain strong and trusting client relationships across the NHS in order to grow the Live Lab Consultancy by being market facing and confident in articulating the nature and value of the Live Lab offer.

Use existing networks and relationships to bring in co-design partners and potential clients.

Identify and maintain a client list with a clear stakeholder map and approach to engaging and managing with each. This will give consideration to (1) interest level on our offer, (2) key contacts, (3) status of engagement with ourselves and (4) qualification of our offer.

Work collaboratively with contributors and clients to ensure products are co-designed and tested in the most appropriate manner.

Develop the relationship with clients to ensure there is a bespoke and personal approach to all work we do.

Develop and maintain a working relationship with key RBFT leadership team members to build and adapt a peer-to-peer coaching programme which works for RBFT and clients.

Build relationships with patients and carers to ensure their voice is central to the Live Lab.

Quality Management and Improvement

Work as part of a team to create a standardised approach for driving improvement across the NHS through the Live Lab Consultancy.

Ensure Live Lab links into existing governance and performance processes across RBFT.

Understand the existing Improving Together Management System which is embedded within RBFT and how this forms the foundation of the Live Lab offer.

Understand and deliver the Live Lab products both externally to clients and internally within RBFT.

Build relationships with teams to deliver a standardised approach to working with clients that is aligned to the culture of the Trust, its CARE values and leadership behaviours.

Research and undertake required steps to have the training offer accredited by the relevant body.

Present information, some of which may be contentious, to staff groups, service-user groups, care groups and other stakeholders using a range of techniques and media.

Provide regular assurance reports on the delivery of the Live Lab to include: maintaining market presence, progress and client qualification.

Identify areas of improvement and best practice for wider application and promote the adoption of new ways of working.

Able to work as part of the Improving Together and Transformation team to better understand the products and approach as well as being able to cross cover work when needed.

Deputise for the Associate Director of Improvement and Transformation

Person Specification

Skills, Knowledge and Attributes

Essential

• Able to gain the confidence and respect of senior members of staff and to be a trusted advisor for structuring the delivery of cultural change
• Able to think strategically and evaluate the longer term impact of proposals
• Ability to travel independently for delivery of work across the country
• Excellent interpersonal skills - influencing, negotiating and communication (written and oral) skills, across all levels internally and externally

Desirable

• Knowledge of NHS Improvement policy and guidance
• Able to balance competing demands

Experience

Essential

• Experience of implementing a wide variety of large improvement programmes and projects to a formal methodology across public and private sector organisations
• Experience of developing and implementing a Continuous Quality Improvement programme
• Experience of working across organisational boundaries and of delivering programmes and projects across multi-disciplined sites working with multiple stakeholders to deliver improvements and transformational change
• Experience of working at a senior level and developing coaching relationships
• Working with multiple clients at once and ensuring bespoke offers for each

Desirable

• Implementation of improvement and change projects within the NHS
• Experience of delivery in a consultancy model of working

Attitude, Behaviour and Values

Essential

• The applicant must be able to demonstrate that they abide by the Trust Values
• Can evidence values and behaviours compatible with continuous improvement including being supportive, focusing on results and seeking different perspectives

Education/Qualifications & Training

Essential

• Educated to degree level or equivalent
• Training and experience in service improvement techniques
• Management qualification level or equivalent experience at a management level
• Evidence of personal development through formal courses and/or experience

Desirable

• Professional Programme/Project Management qualification
• Lean Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire NHS Foundation Trust

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)