Job summary
The post holder will be responsible for delivering an effective and efficient support service in the Paediatrics department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to PaediatricsOutpatients.
The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork. Act as a multi-skilled worker withinUrgent Care and adapting to the competing demands of the service.
Main duties of the job
- Work closely with the wider CAT and clinical team.
- Use GPAS and EPR to check in patients and update records as required.
- Monitor patients arriving on patient transport and make changes where required.
- Any discrepancy in the patient's appointment must be amended and the patient informed of any changes e.g. transport patients.
- All documents required for the Outpatient clinics are completeand available for the start of the clinics and take appropriate remedial action if not.
- Greet patients in a courteous and appropriate manner.
- To notify nursing staff of any appointment changes.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Details
Date posted
21 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum.
Contract
Permanent
Working pattern
Full-time
Reference number
193-7327621UCGB2-RECEP
Job locations
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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