Receptionist (Day Surgery Unit - WBCH Thatcham)
The closing date is 27 July 2025
Job summary
Band 2 Receptionist (Day Surgery Unit - WBCH Thatcham)
PLEASE NOTE: This post is based at West Berkshire Community Hospital, London Road, Benham Hill,Thatcham, RG18 3AS.
The receptionist is responsible for performing complex administrative functions and also responsible for receiving patients and visitors attending the day surgery unit, taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the day surgery unit.
Main duties of the job
- To act as a receptionist to the unit; promote a businesslike, but friendly and supportive role to all visitor and patients attending the unit.
- To receive phone calls to the unit; take initial action; to liaise with other staff within the Department and Trust as appropriate.
- To check patients in and out of the department using the EPR.
- Responsible for keeping the work environment safe and organised.
- Calling patients the day before surgery to confirm attendance.
- To assist with the administrative running of the department, photocopying, filing and other general clerical tasks as required.
- To assist in support and training of new staff where appropriate.
- To use own initiative when requested by line manager in the management of work processes.
- Be responsible for the management of own workload.
These tasks should not be viewed as an inflexible specification. As priorities change, new duties and areas of responsibilty may be included appropriate to the postholder's grade.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7273193PCG
Job locations
West Berkshire Community Hospital
London Road, Benham Hill
Thatcham
RG18 3AS
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
West Berkshire Community Hospital
London Road, Benham Hill
Thatcham
RG18 3AS
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Theatres & Anaesthetics Admin Team Manager
Gemma Mears
gemma.mears@royalberkshire.nhs.uk
01183228912
Supporting documents
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