Administrator - Part Time 22.5

Job summary

Band 2 - Administrator - Part time (22.5 h/w)

We are looking for admin role to cover Phlebotomy reception.

The post holder is going to undertake a variety of administrative duties to assist in the smooth running of the phlebotomy department, including booking in blood test appointments for Outpatients clinics, works in close partnership with medical nursing and Phlebotomy team to ensure the smooth running of the outpatients department.

Main duties of the job

Entering patient details onto the CernerTo respond to all telephone enquiries and to keep recordsMake telephone enquiries to GP surgeries, Consultants and other hospitalsTo inform the Office Team Leader, on a regular basis, of any work backlogsCarry out daily auditsBook Phlebotomy/Blood Test appointments onto SwiftqueueEntering patient details onto the ICE systemDealing with outpatients appointments booking and print appointment calendar or SwiftqueueTo carry out duties within the Phlebotomy department as and when required by the Phlebotomy Manager/ Phlebotomy Team LeaderTo answer calls and respond to emails.To handle customer enquiries both over the phone and by email.To research required information using available resources.To enter new customer information into system and update existing customerinformationTo identify and escalate priority issues and route calls to an appropriate resource.To follow up customer calls where necessaryTo document all call information according to standard operating procedureGreet patients in a courteous and appropriate mannerMaintain excellent communication between patients, nursing staff, clinicians and other members of administrative and multi-disciplinary team at all times.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

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