Royal Berkshire NHS Foundation Trust

Receptionist (Orthoptics) - 26 hrs p/w / Fixed Term 9 Months

The closing date is 24 June 2025

Job summary

Band 2 Receptionist (CAT 2 Orthoptics)

This is a Fixed Term post for 9 months to cover maternity leave and part-time for 26 hours per week.

PLEASE NOTE: The post will include working shifts between 8am and 8pm.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department.The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro-rata per annum

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

193-7201741PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

Essential

GCSE (or equivalent) or above in English Language and Maths
Knowledge of Microsoft packages

Experience

Essential

Reception experience within a customer service setting
Call centre experience
Experience within an NHS administrative environment

Person Specification

Education / Qualifications

Essential

GCSE (or equivalent) or above in English Language and Maths
Knowledge of Microsoft packages

Experience

Essential

Reception experience within a customer service setting
Call centre experience
Experience within an NHS administrative environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)