Royal Berkshire NHS Foundation Trust

Assistant Patient Pathway Coordinator - F/T

The closing date is 08 June 2025

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

Process and log all referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
Complete clinic cancellation forms and process according to SOP.
Reschedule outpatient clinics as requested - to be done in line with waiting time targets.
Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs. Cover Pain reception when required.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata, per annum

Contract

Fixed term

Duration

13 months

Working pattern

Part-time

Reference number

193-7211425NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

For further details, please refer to the attached Job Description and Person Specification

If you would like to discuss this post or would like to arrange a visit, please contact our Service Manager as below...

Job description

Job responsibilities

For further details, please refer to the attached Job Description and Person Specification

If you would like to discuss this post or would like to arrange a visit, please contact our Service Manager as below...

Person Specification

Education/Qualification

Essential

oNVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
oGCSE or equivalent

Desirable

oComputer Literacy Course e.g. ECDL

Previous Experience

Essential

oExperience of using of IT systems and patient data systems
oExperience of scheduling outpatient appointments and/or admissions
oExperience of working with patients and providing information regarding their appointments or treatment team

Desirable

oExperience of handling patient complaints

Skills, Knowledge, Abilities

Essential

oAccurate data entry, typing and checking skills
oAbility to communicate effectively with people at all levels
oAbility to use own judgement to resolve problems
oAbility to plan, organise and accomplish a variety of concurrent assignments
oAbility to follow policies and procedures
oAbility to initiate & co-ordinate change to own working practices
oUnderstanding of patient priorities and performance targets related to appointments and waiting times

Desirable

oContributes to service improvement
oKnowledge of medical terminology appropriate to specialism
oKnowledge of speciality specific patient pathways

Person Specification

Education/Qualification

Essential

oNVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
oGCSE or equivalent

Desirable

oComputer Literacy Course e.g. ECDL

Previous Experience

Essential

oExperience of using of IT systems and patient data systems
oExperience of scheduling outpatient appointments and/or admissions
oExperience of working with patients and providing information regarding their appointments or treatment team

Desirable

oExperience of handling patient complaints

Skills, Knowledge, Abilities

Essential

oAccurate data entry, typing and checking skills
oAbility to communicate effectively with people at all levels
oAbility to use own judgement to resolve problems
oAbility to plan, organise and accomplish a variety of concurrent assignments
oAbility to follow policies and procedures
oAbility to initiate & co-ordinate change to own working practices
oUnderstanding of patient priorities and performance targets related to appointments and waiting times

Desirable

oContributes to service improvement
oKnowledge of medical terminology appropriate to specialism
oKnowledge of speciality specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)