Ward Clerk (Orthopaedic Trauma Unit)

Royal Berkshire NHS Foundation Trust

The closing date is 18 May 2025

Job summary

Band 2 Ward Clerk (Orthopaedic Trauma Unit)

We are looking for a dynamic individual to join our busy Orthopaedic Trauma Unit.

You will work in a culture that puts the patient first, where our colleagues feel proud of their role and are valued for their contribution.

This is a full-time position for 37.5 hours per week (two week rotation pattern: Week One: Monday/ Tuesday/ Wednesday 07:00-17:30, Friday 07:00-15:00 / Week Two: Monday/ Tuesday / Friday 07:00-17:30, Saturday 07:00-15:00).

Main duties of the job

We are looking for an enthusiastic, highly motivated and organised individual to provide outstanding service to all who visit the department.

You will be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly under pressure.

You will be responsible for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

You should have experience of working within an administrative environment, using multiple computer systems and managing data (electronic and paper-based).

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

About us

Diversity is what makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6773993PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Answer general enquires in a helpful and sympathetic manner.
To ensure all correct data is entered onto hospital appointment system.
To ensure the ward areas is kept well stocked with stationary, and photocopying as required.
Data entry & reports.
To ensure patients confidentiality is maintained.
To maintain a professional approach whilst in clinical areas.
Liaise on a daily basis with nurse in charge.
Booking transport as requested and ensuring EDLs are completed in a timely manner.
To be able to use the EPR system.
Liaise with the facilities department on behalf of staff, logging maintenance requests.

Job description

Job responsibilities

Answer general enquires in a helpful and sympathetic manner.
To ensure all correct data is entered onto hospital appointment system.
To ensure the ward areas is kept well stocked with stationary, and photocopying as required.
Data entry & reports.
To ensure patients confidentiality is maintained.
To maintain a professional approach whilst in clinical areas.
Liaise on a daily basis with nurse in charge.
Booking transport as requested and ensuring EDLs are completed in a timely manner.
To be able to use the EPR system.
Liaise with the facilities department on behalf of staff, logging maintenance requests.

Person Specification

Qualifications

Essential

Good general standard of education to include Maths and English

Experience

Essential

Experience with Microsoft Office packages
Previous administrative experience in an unsupervised capacity
Previous experience in a hospital setting an advantage

Person Specification

Qualifications

Essential

Good general standard of education to include Maths and English

Experience

Essential

Experience with Microsoft Office packages
Previous administrative experience in an unsupervised capacity
Previous experience in a hospital setting an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.