Assistant Patient Pathway Coordinator (Renal)

Royal Berkshire NHS Foundation Trust

The closing date is 18 May 2025

Job summary

Assistant Patient Pathway Coordinator (CAT 8 - Renal) - Band 3

Previous candidates no need to apply.

We require a full time Assistant Patient Pathway Coordinators to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.

Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.

Complete clinic cancellation forms and process according to SOP.

Reschedule outpatient clinics as requested - to be done in line with waiting time targets.

Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs.

Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum.

Contract

Permanent

Working pattern

Full-time

Reference number

193-7171826NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5UZ

Job description

Job responsibilities

For further details on the job role, please refer to the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details on the job role, please refer to the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

GCSE or equivalent
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer literacy course

Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints

Skills

Essential

Accurate data entry, typing and checking skills, ability to communicate effectively with people at all levels
Ability to plan, organise and accomplish a variety of concurrent assignments
Manage and interpret data correctly to inform decision making
Understanding of patient priorities and performance targets

Desirable

Contributes to service improvement
Makes a positive contribution to effective multi-disciplinary team working
Knowledge of medical terminology appropriate to specialism
Knowledge of specialty specific patient pathways

Person Specification

Qualifications

Essential

GCSE or equivalent
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Computer literacy course

Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints

Skills

Essential

Accurate data entry, typing and checking skills, ability to communicate effectively with people at all levels
Ability to plan, organise and accomplish a variety of concurrent assignments
Manage and interpret data correctly to inform decision making
Understanding of patient priorities and performance targets

Desirable

Contributes to service improvement
Makes a positive contribution to effective multi-disciplinary team working
Knowledge of medical terminology appropriate to specialism
Knowledge of specialty specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.