Job summary
Its an exciting time to be joining the team here at the Royal Berkshire Hospital as we continue to develop our services in response to local and national drivers. We strive to provide the best care for babies and their families, working in partnership with key stakeholders to continually develop and improve our services.
Due to the development of new roles and opportunities a vacancy has arisen in the role of Governance nurse lead.
Main duties of the job
Promote a culture where clinical governance and patient safety are integrated into the care and wellbeing of all patients, staff and families, promoting a culture of participation, openness, and accountability.
Support staff and guide them in the management of incidents and complaints, promoting reflection on practice and disseminating learning.
Lead on the implementation and management of change in response to learning from incidents, ensuring that any necessary actions are taken to prevent similar incidents occurring.
Ensure the appropriate level of investigation is undertaken in response to incidents, reflecting the severity of incidents.
Ensure incident reporting via relevant trust and national governance pathways.
Ensure the Trust Neonatal Safety Champion is kept up to date.
Report to and participate in, relevant Trust and Network level Governance and Risk meetings.
About us
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent,reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process
Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes
Maintain a high standard of investigation through the co-ordination of multi-professional responses.
Within sphere of role, produce written responses to complaints which are considered, factual, empathetic and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parent(s) and their families and key staff members.
Maintain a current log of complaints.
Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.
Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.
Support the complaints process through ongoing dialogue with the Trusts Patient Advice and Liaison Services Team (PALS).
Ensure staff involved in the complaints process are supported in a sensitive manner.
Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.
Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.
Liaise with and provide any documentation required
Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)
Act as the point of contact for families
Job description
Job responsibilities
Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process
Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes
Maintain a high standard of investigation through the co-ordination of multi-professional responses.
Within sphere of role, produce written responses to complaints which are considered, factual, empathetic and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parent(s) and their families and key staff members.
Maintain a current log of complaints.
Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.
Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.
Support the complaints process through ongoing dialogue with the Trusts Patient Advice and Liaison Services Team (PALS).
Ensure staff involved in the complaints process are supported in a sensitive manner.
Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.
Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.
Liaise with and provide any documentation required
Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)
Act as the point of contact for families
Person Specification
Qualifications
Essential
- 1st Level Registered Nurse or Registered Midwife
- Significant experience working as a band 6 within a Neonatal Unit
- Working knowledge of the incident process
Desirable
- Risk management experience
- Complaints management
Qualifications
Essential
- oPost registration Qualification in Neonatology
Person Specification
Qualifications
Essential
- 1st Level Registered Nurse or Registered Midwife
- Significant experience working as a band 6 within a Neonatal Unit
- Working knowledge of the incident process
Desirable
- Risk management experience
- Complaints management
Qualifications
Essential
- oPost registration Qualification in Neonatology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
