Job summary
We have an exciting opportunity for a Band 3 admin support to work within the award winning Meet PEET (Patient experience engagement Team) at the Royal Berkshire Hospital. This team goes out into the community offering health checks and other health promotion to address health inequalities.
The post holder will be supporting the team in a variety of ways. For example, organising daily community events in terms of resourcing, logistics and equipment. Procuring equipment and consumables for events. Overseeing data collection and validating figures to input to monthly project reporting. Liaising with suppliers to resolve any issues with equipment. Organising team meetings and supporting team members out in the community.
The role is for 3 days a week but could be spread over 5 days and will be until end June 2025 when the project ends.
Main duties of the job
Programme Support
Assist the Meet PEET Project Manager in a variety of ways such as coordinating, monitoring, and assisting patient experience engagement activities in the community. This will include liaising with a wide range of departments, individuals, and community partners.
Support the organisation of the Meet PEET programme of events, including coordinating resources, organising logistics and checking and ordering health check kit, as well as supporting team members, who may be out at events, to ensure the smooth operation of the team and activities.
Manage the Meet PEET and Whzan (our digital interface) database to ensure accurate capture and analysis of health Inequalities data, as well as timely transfer of data into patient records. There may also be a requirement to produce reports and graphs from the data captured.
Liaise with suppliers to troubleshoot problems with equipment and find solutions.
Take minutes at meetings and provide actions logs from each meeting.
Maintain a robust administrative system, organising all relevant documentation, correspondence etc in line with department policy.
About us
LIVING OUR VALUES EVERY DAY
Our values 'Compassionate, Aspirational, Resourceful, Excellent' reflect the type of Trust we aspire to be.
Compassionate
All our relationships are based on empathy, respect, integrity and dignity. In every interaction and communication, we treat colleagues, patients and families with care and understanding.
Aspirational
We strive to continuously improve, to be the very best that we can be, as individuals and as an organisation.
Resourceful
Living within our means. Responding to the challenges of today and tomorrow in effective, efficient, innovative and optimistic ways.
Excellent
We commit to excellence in everything that we do; placing patient safety and quality at our heart. We learn from mistakes, do what we say we are going to do and hold ourselves and others to account for adhering to our values and the behaviours we expect.
We also want uphold a culture where the voices of our patients, their carers, and our communities are at the heart of all that we do.
We believe that patients, and those who support them, can be influential partners in driving, delivering and supporting change, and providing us with constructive challenges. Actively listening to the knowledge and lived experiences of our patients, their carers and people from our surrounding communities, will enable us to deliver high quality, innovative, inclusive and safe care.
Job description
Job responsibilities
Programme Support Responsibilities
- Assist the Meet PEET Project Manager in a variety of ways such as coordinating, monitoring, and assisting patient experience engagement activities in the community. This will include liaising with a wide range of departments, individuals, and community partners.
- Support the organisation of the Meet PEET programme of events including coordinating resources, organising logistics and checking and ordering health check kit.
- Enable the procurement of new equipment and a regular supply of consumables to meet the needs of events.
- Manage the Meet PEET and Whzan (our digital interface) database to ensure accurate capture and analysis of health Inequalities data, as well as timely transfer of data into patient records. There may also be a requirement to produce reports and graphs from the data captured.
- Liaise with suppliers to troubleshoot any problems with equipment and find solutions.
- Develop and maintain a Library of programmes of work in such a manner that information can be easily identified, and we can replicate events / programmes as required.
- Develop and maintain a register of contacts that are related to Patient Experience so that it is readily available for use on the programme.
- Take minutes at meetings and provide actions logs from each meeting.
- Support the Patient Experience Programme Manager with wider Patient Experience projects, following up and ensuring delivery of actions, supporting procurement where required, and ensuring appropriate documentation is available.
- Support the Meet PEET Team out and about at community patient engagement, projects, and events.
- Support all members of the team to help ensure the effective operation of the team.
- Support the creation of a pool of volunteers for specific programmes of work and support volunteer interviews/
- Ensure translation and transcribing services are available for events where relevant.
Job description
Job responsibilities
Programme Support Responsibilities
- Assist the Meet PEET Project Manager in a variety of ways such as coordinating, monitoring, and assisting patient experience engagement activities in the community. This will include liaising with a wide range of departments, individuals, and community partners.
- Support the organisation of the Meet PEET programme of events including coordinating resources, organising logistics and checking and ordering health check kit.
- Enable the procurement of new equipment and a regular supply of consumables to meet the needs of events.
- Manage the Meet PEET and Whzan (our digital interface) database to ensure accurate capture and analysis of health Inequalities data, as well as timely transfer of data into patient records. There may also be a requirement to produce reports and graphs from the data captured.
- Liaise with suppliers to troubleshoot any problems with equipment and find solutions.
- Develop and maintain a Library of programmes of work in such a manner that information can be easily identified, and we can replicate events / programmes as required.
- Develop and maintain a register of contacts that are related to Patient Experience so that it is readily available for use on the programme.
- Take minutes at meetings and provide actions logs from each meeting.
- Support the Patient Experience Programme Manager with wider Patient Experience projects, following up and ensuring delivery of actions, supporting procurement where required, and ensuring appropriate documentation is available.
- Support the Meet PEET Team out and about at community patient engagement, projects, and events.
- Support all members of the team to help ensure the effective operation of the team.
- Support the creation of a pool of volunteers for specific programmes of work and support volunteer interviews/
- Ensure translation and transcribing services are available for events where relevant.
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent
Experience
Essential
- Previous programme support, event planning or diary management experience
- Experience of data systems and handling and analysing confidential or sensitive data
Desirable
- Experience of working in the NHS or public sector
Skills, Knowledge and Attributes
Essential
- Excellent communication and interpersonal skills
- Excellent planning and organisational skills.
- Ability to work autonomously and manage own workload to achieve deadlines and priorities
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent
Experience
Essential
- Previous programme support, event planning or diary management experience
- Experience of data systems and handling and analysing confidential or sensitive data
Desirable
- Experience of working in the NHS or public sector
Skills, Knowledge and Attributes
Essential
- Excellent communication and interpersonal skills
- Excellent planning and organisational skills.
- Ability to work autonomously and manage own workload to achieve deadlines and priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
