Patient Pathway Coordinator (CAT 3a - Urology )

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Band 4 Patient Pathway Coordinator (CAT 3a - Urology)

Shifts are Monday to Friday between 8am to 5pm.

We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Urology team.

We are looking for an excellent and proactive team member who can offer commitment in providing support to clinical and non-clinical staff.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions and have the ability to supervise and delegate work to those within their team.

Main duties of the job

You will be the point of contact for all administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly and within required targets.

This involves booking appointments, managing waiting lists, taking patient phone calls, optimising clinic utilisation, processing clinic letters and other general administrative tasks.

You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

04 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6305971PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The post holder will:

1/ Be the point of contact for all administrative issues relating to patients pathway of care.

2/ Work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

3/ Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

4/ To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The post holder will:

1/ Be the point of contact for all administrative issues relating to patients pathway of care.

2/ Work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

3/ Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

4/ To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of office setting
Customer Care Experience

Desirable

Experience of working in a healthcare setting
Experience of scheduling outpatient appointments and/or admissions

Person Specification

Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of office setting
Customer Care Experience

Desirable

Experience of working in a healthcare setting
Experience of scheduling outpatient appointments and/or admissions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.