Job summary
INTERNAL STAFF APPLY ONLY PLEASE
We are looking for a dynamic, outside the box thinker, who is able to learn regulations and apply them in the field of overseas visitors to the UK, people who are not entitled to free healthcare. This s not private patient Embassy work. The person needs to be a team player who has a flexible approach to the workload, and can work accurately at a fast pace environment.
If you are selected for interview, please can you have a look at the Guidance on implementing the overseas visitor charging regulations and think of the transferable skills you can bring to the team.
All candidates will be required to make a 10 minute presentation on a few sections/topics they have read in the guidance, it does not have to be Powerpoint presentation, but it does need to be succinct.
The guidance is available at https://www.gov.uk/government/publications/overseas-nhs-visitors-implementing-the-charging-regulations
Main duties of the job
This is a very interesting and rewarding SECONDMENT role ending on 30th April 2025. We have a scanning project ongoing in the department. The appointee will be primarily helping the team to scan and digitise paper files.
The role involves close patient contact, including communicating via email, letter, telephone and face to face. Appointee will also help the Overseas Visitors Team with day to day task e.g., answering patient/other departments phone calls, visiting patients in wards/clinics, responding to patients/departments emails, investigating patients eligibility for free NHS treatment, raising invoices for chargeable treatments etc. We currently have lists to complete for NHSi/e returns, these need to be completed daily and the data has to be accurately recorded. Knowledge of Microsoft Office and EPR is a must. The role is paper heavy, currently and so accurate filing is a must. We work with finance, so an aptitude for numbers would be beneficial. The role is office based Monday-Friday 09:30 - 17:30.
About us
We work in line with CARE values so it is imperative that we treat our patients with dignity and respect. We have to work without any pre judged ideas or discriminations. We are a small team, that work closely together. A Team player is a must.
Job description
Job responsibilities
- To provide support to the OVT in his/her role as the key reference point for staff and patients regarding potential treatment.
- Supports the OVT if necessary, in difficult patient interviews/complaints, which could involve having to handle verbal aggression, in a witness capacity.
- To be familiar with current Department of Health Guidelines regarding Overseas Visitors.
- Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
- Knowledge of software programmes, dexterity, co-ordination for keyboard skills.
- Knowledge and use of computer software for the creation of invoices and payments.
- Demonstrate knowledge of the systems, personnel and workings of the Trust, and use this knowledge to answer diverse queries and re-direct appropriately.
- Works independently and with the OVT on the pricing of patient treatment and the preparation of accurate data for invoicing purposes, using HRG Codes and block local data information.
- Liaise with relevant personnel/departments to obtain sensitive/confidential information on patient treatment for costing purposes and calculating invoices.
- Calculate payment for treatment from a range of complex information.
- Obtain if necessary, cash or credit card/cheque deposits and full payments from patients.
- Input financial data into computerised database, where speed and accuracy are necessary.
- Analyse, investigate and resolve financial queries and discrepancies from Debt control/patients/outside bodies concerning patient accounts.
- Plan and prioritises own workload and manages own filing / pending system.
- Maintain appropriate records for audit purposes.
- Ability to work unsupervised when necessary.
- Assist the OVT in identifying improvements to procedures and their implementation.
- Ability to maintain high levels of concentration in relation to workload during persistent interruptions from telephone enquiries and personal callers, which can necessitate immediate change to planned activity
Job description
Job responsibilities
- To provide support to the OVT in his/her role as the key reference point for staff and patients regarding potential treatment.
- Supports the OVT if necessary, in difficult patient interviews/complaints, which could involve having to handle verbal aggression, in a witness capacity.
- To be familiar with current Department of Health Guidelines regarding Overseas Visitors.
- Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
- Knowledge of software programmes, dexterity, co-ordination for keyboard skills.
- Knowledge and use of computer software for the creation of invoices and payments.
- Demonstrate knowledge of the systems, personnel and workings of the Trust, and use this knowledge to answer diverse queries and re-direct appropriately.
- Works independently and with the OVT on the pricing of patient treatment and the preparation of accurate data for invoicing purposes, using HRG Codes and block local data information.
- Liaise with relevant personnel/departments to obtain sensitive/confidential information on patient treatment for costing purposes and calculating invoices.
- Calculate payment for treatment from a range of complex information.
- Obtain if necessary, cash or credit card/cheque deposits and full payments from patients.
- Input financial data into computerised database, where speed and accuracy are necessary.
- Analyse, investigate and resolve financial queries and discrepancies from Debt control/patients/outside bodies concerning patient accounts.
- Plan and prioritises own workload and manages own filing / pending system.
- Maintain appropriate records for audit purposes.
- Ability to work unsupervised when necessary.
- Assist the OVT in identifying improvements to procedures and their implementation.
- Ability to maintain high levels of concentration in relation to workload during persistent interruptions from telephone enquiries and personal callers, which can necessitate immediate change to planned activity
Person Specification
Qualifications
Essential
- Evidence of GSCE qualifications with year passed
- Educational Evidence of A Level standard or equivilant
Desirable
- Degree or Diploma or studied towards
- English Language and Maths to GCSE Level
Skills
Essential
Desirable
- Understanding of Policies and Guidance - from any sector
Skills
Essential
- Able to understand rules and how to apply them - example to be given
- Attention to detail in both English and Maths - scenario question
Desirable
- Experience of working in an Overseas Team within an NHS Trust
- Experience of working in a retail environment
Person Specification
Qualifications
Essential
- Evidence of GSCE qualifications with year passed
- Educational Evidence of A Level standard or equivilant
Desirable
- Degree or Diploma or studied towards
- English Language and Maths to GCSE Level
Skills
Essential
Desirable
- Understanding of Policies and Guidance - from any sector
Skills
Essential
- Able to understand rules and how to apply them - example to be given
- Attention to detail in both English and Maths - scenario question
Desirable
- Experience of working in an Overseas Team within an NHS Trust
- Experience of working in a retail environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
