Royal Berkshire NHS Foundation Trust

Patient Pathway Coordinator - CAT 2A (PCEU Windsor)

This job is now closed

Job summary

Band 4 Patient Pathway Coordinator - CAT 2A Ophthalmology (PCEU Windsor)

This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a High Cost Area Supplement (HCAS) of 5% of gross basic salary.

This is an exciting opportunity to join our Clinical Administration Team (CAT 2A) as a Patient Pathway Coordinator (PPC).

If you are a highly organised and driven individual who is passionate about patient care and embraces change, we have the role for you. In return we can offer you a friendly and supportive team to work with.

As a management team we are keen to support ongoing development and opportunities to help you achieve your goals. Once fully trained we offer hybrid working as well; so working on-site and remotely at home.

The post is based at King Edward VII Hospital, Windsor, where we provide a first-class, efficient, pro-active and patient-focused admin service.

The successful applicant will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.For further information, please contact Dianne Caskie (Patient Pathway Manager) via dianne.caskie@royalberkshire.nhs.uk

Main duties of the job

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Ophthalmology teams.

You will need to be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

About us

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

19 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year (plus 5% HCAS) per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-5803766PCG

Job locations

King Edward VII Hospital (PCEU)

St Leonards Road

Windsor

SL4 3DP

Job description

Job responsibilities

The role will provide comprehensive administrative support to CAT 2A Departments and Clinicians.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper-based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Job description

Job responsibilities

The role will provide comprehensive administrative support to CAT 2A Departments and Clinicians.

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C; or acquired equivalent experience

Skills, Knowledge, Abilities

Essential

Experience of using full range of IT systems and patient data systems

Experience

Essential

Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C; or acquired equivalent experience

Skills, Knowledge, Abilities

Essential

Experience of using full range of IT systems and patient data systems

Experience

Essential

Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

King Edward VII Hospital (PCEU)

St Leonards Road

Windsor

SL4 3DP

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

King Edward VII Hospital (PCEU)

St Leonards Road

Windsor

SL4 3DP

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)