Job summary
To ensure the smooth running of Workforce department by providing comprehensive, efficient and high quality administrative support and by assisting the teams with general tasks and enquiries across Employee Relations, Workforce Information, Recruitment and Medical Workforce. Be a first point of contact for managers, employees, candidates and external visitors, providing a welcoming and high quality reception and general enquiries service on behalf of the Workforce teams. This will include providing information and assistance and helping to resolve queries effectively efficiently, as well as assisting with maintaining and archiving confidential employee files and workforce systems, ensuring accurate and up-to-date record-keeping.
Main duties of the job
Deal with day-to-day enquires from managers, employees and candidates which are sometimes difficult or sensitive in a sensitive and helpful manner. Respond and aim to resolve queries, in person, on the phone, by post and email as appropriate, professionally and in a timely manner, such as annual leave, family leave and pre-employment checks. Signpost, refer and escalate enquiries to others as appropriate.
To set up or administer routine and ad-hoc workforce related activities, such as yearly annual leave carryover processes, maintaining the job banding system and records, involvement in supporting Workforce projects. Contribute towards Workforce administrative process improvements, including digitalisation and paper-free systems.
About us
The Town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellentleisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilitiesfor families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated andtalented staff to make this happen.
Job description
Job responsibilities
To maintain accurate electronic records and paper filing systems in line with GDPR requirements. To monitor receipt of essential documentation and take follow-up action if responses have not been received. Ensure that accurate and up-to-date employee records are maintained. This will include issuing contract variation letters to employees in response to the processing of variation forms.
To process leavers forms on behalf of the department and to archive leavers files, labelling and recording as appropriate and ensuring effective liaison with archiving organisations and adherence to Information Governance requirements. To issue leavers questionnaires and assist with leavers reporting as part of the Trusts retention activities.
To provide an accurate and effective service responding to for authorised requests for information such as organisational employment references and confirmation of employment letters as required. Support the collation and provision of information and data in response to Data Subject Access Requests and Freedom of Information requests in line with Information Governance guidance.
Job description
Job responsibilities
To maintain accurate electronic records and paper filing systems in line with GDPR requirements. To monitor receipt of essential documentation and take follow-up action if responses have not been received. Ensure that accurate and up-to-date employee records are maintained. This will include issuing contract variation letters to employees in response to the processing of variation forms.
To process leavers forms on behalf of the department and to archive leavers files, labelling and recording as appropriate and ensuring effective liaison with archiving organisations and adherence to Information Governance requirements. To issue leavers questionnaires and assist with leavers reporting as part of the Trusts retention activities.
To provide an accurate and effective service responding to for authorised requests for information such as organisational employment references and confirmation of employment letters as required. Support the collation and provision of information and data in response to Data Subject Access Requests and Freedom of Information requests in line with Information Governance guidance.
Person Specification
Skills, Knowledge and Abilities
Essential
- Education up to A level or equivalent standard including excellent command of English and Maths.
Desirable
- Undergraduate degree if wishing to develop into an Advisor level role or willingness to study through the CIPD route
Experience
Essential
- Previous experience in a "customer" focussed role
Desirable
- Demonstrable IT experience within several applications
Person Specification
Skills, Knowledge and Abilities
Essential
- Education up to A level or equivalent standard including excellent command of English and Maths.
Desirable
- Undergraduate degree if wishing to develop into an Advisor level role or willingness to study through the CIPD route
Experience
Essential
- Previous experience in a "customer" focussed role
Desirable
- Demonstrable IT experience within several applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
